LaShuna Hughes
Columbus
Summary
Dynamic Retail Banker with PNC, skilled in risk assessment and digital banking solutions. Proven track record in enhancing customer satisfaction while driving financial product sales. Adept at transaction processing and resolving complex inquiries, ensuring compliance and accuracy in all operations. Committed to delivering exceptional service and fostering client relationships.
Overview
11
11
years of professional experience
Work History
Retail Banker
PNC
Columbus
01.2023 - 03.2026
- Processed loan and credit applications, opened checking and savings accounts, ensured regulatory compliance and financial accuracy while promoting banking products.
- Processed loan applications and evaluated creditworthiness of applicants.
- Educated clients on financial products and services available at PNC.
- Delivered exceptional customer service, resolved inquiries and complaints efficiently.
- Assisted customers with account inquiries and service requests.
Credit Card Customer Service Representative
BREAD FINANCIAL
Columbus
01.2015 - 07.2023
- Provided information on card features, benefits, and rewards while identifying and reporting potential fraud.
- Resolved disputes and adjusted fees, addressing account problems to enhance customer experience.
- Responded to calls regarding account status, transactions, and billing issues.
- Process transactions by accepting payments. process transfers and perform other account-related transactions.
Education
High School Diploma -
Springfield Local High School
Holland, OH06-1992
Columbus Community College - Business Administration
Columbus Community College
Columbus, OHSkills
- Retail Banking Operations
- Transaction Processing
- Digital Banking Solutions
- Regulatory Compliance
- Financial Product Sales
- Risk Assessment
Timeline
Retail Banker
PNC
01.2023 - 03.2026
Credit Card Customer Service Representative
BREAD FINANCIAL
01.2015 - 07.2023
High School Diploma -
Springfield Local High School
Columbus Community College - Business Administration
Columbus Community College