Lashunda Gaddy
Fayetteville,NC
Summary
Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 20+ years in Customer service . Ready to leverage experience and drive to pursue new professional challenges.
Overview
16
16
years of professional experience
Work History
Entrepreneur
Self-employed
06.2020 - Current
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Mapped income generating strategies to grow revenue.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Store Manager
Charlotte Russe
01.2013 - 03.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Bartender Supervisor
Tripps Restaurant
02.2007 - 01.2013
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Education
Associate of Business Administration - Business
05.2006
Skills
- Financial Management
- Budgeting and Cost Control
- Staff Management
- Customer Service
- Communication
- Business Planning
- Goal setting
Timeline
Entrepreneur - Self-employed
06.2020 - Current
Store Manager - Charlotte Russe
01.2013 - 03.2019
Bartender Supervisor - Tripps Restaurant
02.2007 - 01.2013
Fayetteville Technical Community College - Associate of Business Administration, Business
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