Lashundra Gary
Remote Associate
Remote ,SC
Summary
Astute customer service professional offering polished communication skills. Brings excellent organizational skills and over 8 years of job experience. Self-motivated and true team player. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
CSR-Debit Collector
TD Bank
Remote, SC
02.2020 - 06.2022
- Provided information regarding charge accounts and loyalty programs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Customer Service Representative Specialist
Teleperformance USA
Remote, SC
08.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Customer Service Representative
Nationwide Insurance Company
Remote, SC
08.2018 - 02.2019
- Utilizing customer needs driven communications with soft sales driven customer service goals.
- Performed POS duties
- All around office responsibilities
- Managed over 25-50 Calls per day
- Provided primary customer support to internal and external customers
Education
Bachelor of Science - Business Management
Centura College
Virginia Beach 08.2009 - 06.2013
Skills
Report preparation
Complaint resolution
Recordkeeping strengths
Professional telephone demeanor
CRM
Technical Support