Lashundra Hampton
McCalla,AL
Summary
Accomplished Customer Service Representative Team Lead with a proven track record at Wells Fargo & Company, enhancing team performance and customer satisfaction through expert mentoring and effective complaint handling. Skilled in CRM software and team coaching, I've significantly improved client relationships and team dynamics, demonstrating a strong blend of technical and interpersonal abilities. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Team Lead
Wells Fargo & Company
03.2022 - Current
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Customer Service Representative
T-Mobile
07.2018 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Activities Director
Plantation Manor
04.2014 - 07.2019
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Evaluated supplies and requested purchases to meet activity plans.
Education
No Degree - Biology
Miles College
Fairfield, ALHigh School Diploma -
Wenonah High School
Birmingham, AL05.2002
Skills
- Team Management
- CRM software knowledge
- Call center experience
- Complaint Handling
- Team coaching
Timeline
Customer Service Representative Team Lead
Wells Fargo & Company
03.2022 - Current
Customer Service Representative
T-Mobile
07.2018 - 03.2022
Activities Director
Plantation Manor
04.2014 - 07.2019
No Degree - Biology
Miles College
High School Diploma -
Wenonah High School