Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaShunn Townsend

Independence,KY

Summary

Proven account manager skilled in client relationship management, contract negotiation, and strategy development. Committed to enhancing client satisfaction and driving revenue growth through effective communication and problem-solving.

Overview

5
5
years of post-secondary education
8
8
years of professional experience

Work History

Account Manager

Legion Logistics
Newport, KY
09.2024 - Current
  • Managed client accounts to ensure satisfaction and retention.
  • Developed strong relationships with clients to understand their needs.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed strategies to increase revenue from existing accounts.
  • Negotiated contracts with clients to maximize profitability.
  • Coordinated with logistics teams to streamline delivery processes.
  • Analyzed client feedback to identify areas for service improvement.

Account Manager

DDX TRANSPORT
Wilder, KY
02.2023 - 12.2023

Package Handler

DHL Express
Erlanger, Kentucky
06.2018 - 02.2023
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Loaded and unloaded trucks with precision and care to ensure package safety.
  • Sorted packages by size and destination for efficient processing.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Operated conveyor belts to transport packages to appropriate loading areas.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Collaborated with team members to improve workflow and increase productivity.
  • Collaborated with team members to maintain a clean and organized workspace.
  • Followed safety protocols to prevent workplace accidents during operations.
  • Assisted in training new employees on package handling processes.
  • Assisted in training new hires on standard operating procedures and best practices.
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Adapted to various environmental conditions in warehouse and outdoor settings.

Education

Bachelor of Arts - Communications

Thomas More University
Crestview Hills, KY
08.2018 - 05.2023

Lloyd Memorial
Erlanger, KY

Skills

  • Client relationship management
  • Account strategy development
  • Contract negotiation
  • Revenue growth strategies
  • Proposal drafting
  • Sales negotiations
  • Business development
  • Logistics coordination
  • Data-driven decision making
  • Customer satisfaction
  • Customer training
  • Time management
  • Prioritizing workflows
  • Multi-task management
  • Problem solving
  • Effective communication
  • Team collaboration
  • Adaptability
  • Excellent negotiating tactics
  • Cold calling
  • Relationship building and management
  • Proficient in [technology]

Timeline

Account Manager

Legion Logistics
09.2024 - Current

Account Manager

DDX TRANSPORT
02.2023 - 12.2023

Bachelor of Arts - Communications

Thomas More University
08.2018 - 05.2023

Package Handler

DHL Express
06.2018 - 02.2023

Lloyd Memorial
LaShunn Townsend