Lasina Johnson
Pingree Grove ,IL
Summary
Seasoned professional with a proven track record at Verizon Wireless, adept in technical support and showcasing strong interpersonal skills. Expert in data analysis and fraud detection, significantly reducing risks and enhancing customer service. Excelled in managing social media engagement and streamlining customer verification processes, achieving notable efficiency improvements.
Overview
20
20
years of professional experience
Work History
F&I Support Consultant
Zurich Insurance
Schaumburg, IL
10.2024 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Liaised between customers and claims departments.
- Processed cancellations and contract adjustments according to company policies and procedures.
Fraud Analyst
Accertify
Itasca, IL
11.2024 - 08.2025
- Implemented customer verification processes, significantly reducing the risk of fraudulent account activity.
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
- Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolution.
Social Media Coordinator
Verizon Wireless
Rolling Meadows, IL
03.2012 - 04.2023
- Managed and responded to 50-60 posts per day across social media platforms, including Twitter, Facebook, and Instagram.
- Researched social media trends and monitored competitor activity, evolving highly relevant social media content.
- Connected with current and prospective customers, and actively replying to brand mentions and direct messages.
Tier 1 Technical Support Representative
Verizon Wireless
Rolling Meadows, IL
01.2010 - 03.2012
Online Chat & Internet Response Coordinator
Verizon Wireless
Rolling Meadows, IL
10.2005 - 01.2010
Education
Bachelor of Science - Business Management
National Louis University
Chicago, IL12-2024
Skills
- Strong interpersonal skills
- Technical support
- Records management
- Call Center Experience
- Data Analysis
- Billing & Payment processing
Timeline
Fraud Analyst
Accertify
11.2024 - 08.2025
F&I Support Consultant
Zurich Insurance
10.2024 - Current
Social Media Coordinator
Verizon Wireless
03.2012 - 04.2023
Tier 1 Technical Support Representative
Verizon Wireless
01.2010 - 03.2012
Online Chat & Internet Response Coordinator
Verizon Wireless
10.2005 - 01.2010
Bachelor of Science - Business Management
National Louis University