Human Resources/Operations Professional who drives results by building partnerships and creating collaboration opportunities. A strong recruiting background, successfully partnering with leaders and managers to find quality and diverse candidates. Works with leaders on performance issues and behavior/workplace concerns and provides coaching at all stages of employee matters. Advises on formal processes in accordance with policies and appropriate regulatory guidelines. Highly skilled with managing business procedures and coaching employees. Finding excellent ways to run an efficient way to run business and long term success. Experienced with the skillset to ensure business is well coordinated and productive, by managing procedures and coaching.
Overview
12
12
years of professional experience
Work History
HR and Operations Director
TC Hospitality Group and Petal & Oak (Hybrid)
Raleigh, NC
11.2023 - Current
Act as the primary and highly visible business partner to help build effective teams and to achieve business goals
Plan and monitor the day-to-day running of business to ensure smooth progress
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
Review financial information and adjust operational budgets to promote profitability
Manage relationships/agreements with external partners/vendors
Supervise staff from different departments and provide constructive feedback
Build relationships, learn business operations, help drive business and team performance
Display intellectual curiosity and an analytical mindset with a focus on solutions
Investigate and conduct relevant ad hoc reports to propose both short-term and long-term interventions and solutions
Consult and train managers helping to build a positive culture
Act as a Project Manager by leading projects and tracking project goals and tasks, reporting on progress, making recommendations, and helping with implementations
Improve and apply HR processes, policies, and standards meeting local and federal employment laws
Think independently, investigate, and resolve labor relations and employee issues, partnering with the company attorney
Implement Human Resources initiatives to support all the above
Develop project plans, process mapping, change management plans
Change Agent to effectively develop communication
Audited existing processes to understand bottlenecks and gaps, take direct ownership of implementing data-backed improvements to better meet needs of the business, promote efficiency, and employee experience
Provides expertise and support in Human Resources including policy and procedures, employee relations and HR strategy
Develop and maintains tracking systems for open positions
Recruit, screen, onboard and orient new hires
Develop and recommends employee relations practices to help promote a high level of employee morale, motivation and engagement
Ensure that the company runs with legality and conformity to establish regulations.
Sr. Recruiter
Right Sourcing/Children’s Health
Dallas, TX
02.2022 - 10.2023
Heavy sourcing on critical and complex requisitions
Sourcing candidates, screening applicants, referring qualified candidates to managers
Negotiating, preparing, and extending offers
Guide and complete candidates through pre-hires screening steps to start date
Consult with managers to conduct intake sessions for a new position
Develop of sourcing and recruitment plan
Assist managers in identifying qualifications and competencies required for quality hire and cultural fit
Interpret employment policies and advise employees and managers
Ensure hiring practices comply with state and federal regulations and Children’s policies
Utilize sales training techniques and problem-solving skills
Relationship management, building solid partnerships with hiring Managers and Senior Leadership
Work on special projects as assigned.
Human Resources Manager (Consultant work)
Catering Works (High-end Catering)
Raleigh, NC
01.2022 - 10.2022
Identify talent needs and capability gaps to influence, shape, and drive effective recruiting strategies tailored to departments’ most crucial talent needs
Conducted sensitive investigations ranging from complex harassment to policy violations
Ensured all parties understood the newly created investigation process and their roles and responsibilities while overcoming objections and creating buy-in
Conduct and coordinate recruiting and selection activities, sourcing, screening applicants, interviewing, administering assessments, negotiating, preparing offer letters, pre-hire screenings, and onboarding
Interpreted employment policies and advised managers on best hiring practices
Assisted the Operation Manager with forecasting, employee record keeping, and management training
Processed biweekly payroll, edited/corrected payroll discrepancies, partnered with the VP to assist with workforce planning strategies and stayed current with current markets
Updated employee handbook, policies and procedures, and job descriptions
Hosted onsite job fairs
Networked with local culinary schools and developed an internship program for culinary/baker students.
Human Resources Manager
Belk
Raleigh, NC
01.2018 - 01.2022
Worked closely with the leadership team supporting the business needs and employee concerns
Tasked with streamlining HR functions, reported HR metrics, enhanced workforce retention by predicting staffing needs, managed termination processes, and managing risk by ensuring compliance with regulations
Managed the employee grievance process, including intake, investigation, and response
Subject matter expert at the store level on HR practices, policies and procedures, and full-life recruiting, including sourcing, screening, interviewing, offers, negotiations, and onboarding, and worked with Regional HRBP on Store leadership positions
Senior Director of HR Operations | Director of HR Operations at LESSEN INC (formerly known as SMS ASSIST LLC)Senior Director of HR Operations | Director of HR Operations at LESSEN INC (formerly known as SMS ASSIST LLC)
Operations Manager Cum HR/Assistant Finance Manager at GLEXUS Security Products Distribution Pte LtdOperations Manager Cum HR/Assistant Finance Manager at GLEXUS Security Products Distribution Pte Ltd