Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaSondra Wilborn

Augusta,GA

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

13
13
years of professional experience

Work History

Manager

Nana House LLC
Augusta, GA
12.2023 - Current
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Developed and implemented strategic plans to achieve company objectives.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Analyzed market trends and competitor activity to inform business strategy.

Owner

Jacqueline Wilborn Smith Organization
Toledo, Ohio
08.2011 - Current
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Analyzed industry trends to develop competitive strategies.
  • Researched potential partners in order to expand services offered.
  • Identified new opportunities for growth, expansion, and diversification.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Customer Service Representative

Impact Sales Solutions Inc.
Toledo, Ohio
05.2021 - 02.2024
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

Certificates - Office Technology

Academy of Technical Study
Toledo, Ohio
06-2006

Bachelor of Science - Business Administration

Colorado Technical University
Colorado Springs, CO

Skills

  • Business Administration
  • Business Development
  • Strategic Planning
  • Marketing
  • Time Management
  • Sales Techniques
  • Complex Problem-Solving
  • Verbal and written communication
  • Negotiation
  • Team Leadership
  • Policy Implementation

Timeline

Manager

Nana House LLC
12.2023 - Current

Customer Service Representative

Impact Sales Solutions Inc.
05.2021 - 02.2024

Owner

Jacqueline Wilborn Smith Organization
08.2011 - Current

Certificates - Office Technology

Academy of Technical Study

Bachelor of Science - Business Administration

Colorado Technical University
LaSondra Wilborn