LaSonja Leary
Charlotte,USA
Summary
Results-driven professional with extensive experience in case management and benefit verification. Proven ability to enhance client outcomes through analytical thinking and effective communication. Expertise in training facilitation leading to improved service delivery.
Overview
11
11
years of professional experience
Work History
Quality Analyst
Cencora
12.2019 - Current
- Analyzed process workflows to identify opportunities for improvement.
- Facilitated training sessions on quality control for staff development.
- Utilized statistical process control tools to maintain product quality consistency.
- Ensured compliance with company standards and regulations for quality control.
Case Manager
Cencora
09.2017 - 12.2019
- Performed intake assessments to evaluate client eligibility for services.
- Maintained accurate client records through meticulous documentation in databases.
- Monitored client progress through regular follow-up contacts to assess service effectiveness.
Benefit Verification Specialist
Cencora
09.2014 - 09.2017
- Conducted research on insurance policies to provide accurate benefits information for patients.
- Maintained organized records of benefit verifications and patient communications for easy access.
- Ensured compliance with HIPAA regulations while managing confidential patient data.
- Verified patient eligibility for benefits coverage, facilitating timely access to services.
Education
High School Diploma -
Central Piedmont Community College
Charlotte, NC06-2000
Skills
- Compliance auditing
- Case management
- Benefit verification
- Client assessment
- Microsoft Office
- Salesforce CRM
- Calabrio
References
References available upon request.
Timeline
Quality Analyst
Cencora
12.2019 - Current
Case Manager
Cencora
09.2017 - 12.2019
Benefit Verification Specialist
Cencora
09.2014 - 09.2017
High School Diploma -
Central Piedmont Community College