LaSonja Marshall
McDonough,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Production Technician
EssilorLuxottica
McDonough, GA
10.2022 - Current
- Clean and inspect lens for defects.
- Report repetitive defects that are found to CVC Operator and Process Technician.
- Write up any job that I find with defects, and sit in designated area for Quality Assurance to reinspect.
- Transport trays that come down the line after being inspected and place in designated areas.
Material Handler|Trainer|Safety|Asst. Supervisor
Tory Burch Distribution Center
McDonough, GA
08.2018 - Current
- Pack units while maintaining accuracy of quantities to prevent overages and shortages.
Send completed orders out on the outbound take-away lane to ensure timely processing by the Shipping Department. - Attended training meetings and reviewed training materials prepared by the Training Manager and offered actionable suggestions for improvement.
- Provided training to new start associates on the proper packing procedures for Ecommerce, Wholesale, and Retail orders.
- Attended safety meetings to ensure compliance with company and regulatory safety standards.
- Conducted safety inspections weekly to ensure associates were following safety protocols.
- Supervised night operations within the Shipping Department to ensure efficient work flow.
- Ensured operation of Labeling, LPA, F11 Jackpot, Floor, Pallet and Truck Lanes were operating efficiently.
- Provided leadership support and guidance to associates while promoting teamwork, productivity, and accountability.
Security Specialist
O’Reilly Distribution Center
Forest Park, Georgia
08.2020 - 07.2022
- Provided friendly and professional assistance to employees, visitors and customers
- Monitored security cameras to identify and respond to suspicious activity
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained high levels of alertness throughout shifts.
- Checked bags to identify prohibited items.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Operated body scanning equipment to prevent prohibited items from being carried onto premises, and out.
Material Handler
Amazon
Atlanta, Georgia
03.2017 - 09.2017
- Operated Cherry Picker to transport materials within warehouse environment.
- Organized inventory in designated storage areas for easy access.
- Logged unit quantities and entered data into inventory database using RF scanner.
Technical Support Advisor
Concentrix
Norcross, Georgia
07.2016 - 12.2016
- Served as first point of contact for incoming technical service calls.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Walked customers through common phone hardware and software configurations to maximize service functionality
- Demonstrated advanced product knowledge to solve customer issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Data Loading Analyst
Wipro
Buckhead, Georgia
12.2015 - 04.2016
- Prioritized and organized tasks to efficiently accomplish service goals.
- Verified Providers information before uploading it into the system.
- Uploaded data into the network data base for Providers that had contracts with United Healthcare.
- Worked closely with management to prioritize business needs.
Customer Service Representative
West Corporation
Omaha, Nebraska
12.2012 - 07.2014
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product knowledge and guidance to enhance customer experience.
- Handled high-volume calls while maintaining professionalism and patience.
- Documented customer complaints and escalated complex issues when needed.
Business Manager
Dillard's
Atlanta, Georgia
10.2007 - 09.2011
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Determined customer needs and calculated payment options based on consultative sales process.
- Communicated client priorities, delivering presence and business objectives.
- Gained product knowledge to assist sales associates with structuring customer purchase, closing and delivery.
Education
Computer and Information Systems
Florida Institute of Technology
Melbourne, Florida, FLSkills
- Leadership & Team Support
- Carton Aging Management
- Warehouse Management Systems (WMS)
- Microsoft Office
- Training
- Quality & Accuracy
- Attention to Detail
- Issue Identification & Resolution
- Safety Enforcement & Risk Awareness
- Security
Timeline
Production Technician
EssilorLuxottica
10.2022 - Current
Security Specialist
O’Reilly Distribution Center
08.2020 - 07.2022
Material Handler|Trainer|Safety|Asst. Supervisor
Tory Burch Distribution Center
08.2018 - Current
Material Handler
Amazon
03.2017 - 09.2017
Technical Support Advisor
Concentrix
07.2016 - 12.2016
Data Loading Analyst
Wipro
12.2015 - 04.2016
Customer Service Representative
West Corporation
12.2012 - 07.2014
Business Manager
Dillard's
10.2007 - 09.2011
Computer and Information Systems
Florida Institute of Technology