LaSonja Sledge
Memphis,TN
Summary
Driven Data Analyst with a proven track record at City of Memphis Public Works Division, adept in Excel Functions and showcasing exceptional attention to detail. Excelled in enhancing decision-making processes and customer satisfaction through advanced data analysis and effective communication. Proficient in Microsoft Office Suite with attention to detail and strong communication skills.
Overview
7
7
years of professional experience
Work History
Data Analyst
City of Memphis Public Works Division
2022.08 - 2024.04
- Assisted customers in a prompt and friendly manner, addressing inquiries, providing concise information, and resolving complaints,
- Managed a high volume of customer calls and emails daily, ensuring timely and accurate responses.
- Collaborated with cross functional teams to resolve complex customer issues escalating to management when necessary.
- Produced monthly reports using advanced Excel spreadsheet functions
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Sales Associate
Nordstrom Rack
2021.12 - 2022.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Clerk
Follett Higher Education Group
2017.08 - 2019.05
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
Associate of Applied Science - Criminal Justice
Southwest Tennessee Community College
Memphis, TN05.2019
Skills
- Excel Functions
- Attention to Detail
- Microsoft Access
- Flexible Schedule
- Oracle Business Intelligence
Timeline
Data Analyst
City of Memphis Public Works Division
2022.08 - 2024.04
Sales Associate
Nordstrom Rack
2021.12 - 2022.08
Sales Clerk
Follett Higher Education Group
2017.08 - 2019.05
Associate of Applied Science - Criminal Justice
Southwest Tennessee Community College
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