LaSonja Sledge
Memphis,TN
Summary
Driven Data Analyst with a proven track record at City of Memphis Public Works Division, adept in Excel Functions and showcasing exceptional attention to detail. Excelled in enhancing decision-making processes and customer satisfaction through advanced data analysis and effective communication. Proficient in Microsoft Office Suite with attention to detail and strong communication skills.
Overview
7
7
years of professional experience
Work History
Data Analyst
City of Memphis Public Works Division
08.2022 - 04.2024
- Assisted customers in a prompt and friendly manner, addressing inquiries, providing concise information, and resolving complaints,
- Managed a high volume of customer calls and emails daily, ensuring timely and accurate responses.
- Collaborated with cross functional teams to resolve complex customer issues escalating to management when necessary.
- Produced monthly reports using advanced Excel spreadsheet functions
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Sales Associate
Nordstrom Rack
12.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Clerk
Follett Higher Education Group
08.2017 - 05.2019
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
Associate of Applied Science - Criminal Justice
Southwest Tennessee Community College
Memphis, TN05.2019
Skills
- Excel Functions
- Attention to Detail
- Microsoft Access
- Flexible Schedule
- Oracle Business Intelligence
Timeline
Data Analyst
City of Memphis Public Works Division
08.2022 - 04.2024
Sales Associate
Nordstrom Rack
12.2021 - 08.2022
Sales Clerk
Follett Higher Education Group
08.2017 - 05.2019
Associate of Applied Science - Criminal Justice
Southwest Tennessee Community College
Similar Profiles
Derricka K. DodsonDerricka K. Dodson
Memphis Parks at City of Memphis Public Works DivisionMemphis Parks at City of Memphis Public Works Division
Montrell LacyMontrell Lacy
Sanitation Worker at City of Memphis Public Works DivisionSanitation Worker at City of Memphis Public Works Division
Jeffry RutherfordJeffry Rutherford
PII at City of Memphis Public Works DivisionPII at City of Memphis Public Works Division