Lasonya Johnson
Dania Beach,Florida
Summary
- looking for an opportunity to apply my compassion for people and strong work ethic in an established business I look forward to improving patient outcomes and collaborating with other patient-centered staff.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Novo Nordisk
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted with ordering medication supplies, to be sent to providers office
- Developed patient charts and maintained medical records
- Provided administrative support, including processing insurance forms and assistance with applications
- Answered calls and responded to patients inquiries regarding their insulin
- Manage faxes from HCP ,NP regarding dose increased, and dose changes
Customer Service Representative
Conduent
09.2022 - 03.2023
- Determine the demands of the consumer to guarantee that they are given complete and accurate information
- Using mainframe or web-based programs, complete the necessary transactions
- Clearly and concisely submit your research needs
- Keeping up-to-date with the technology, policies, and programs of both the organization and the clients.
Call Center Representative
Teleperformance
02.2019 - 03.2022
- Assisting clients with questions, scheduling and canceling appointments, offering information, transferring calls to advise nurses as needed, gathering information from members, and writing messages for providers
- Released for transmission to the payer when updated claims have been updated with the right information
- Identified and gathered cost-shares as well as partial payments for services that will be received.
Cashier Specialist
Mt. Oliver’s Soul Food Catering
08.2016 - 12.2019
- Enters customer orders for meals onto a cash register or into a computerized device using a point of sale (POS) platform by typing in the items, itemizing, and adding up the totals
- Addresses client concerns and provides information about products and ordering procedures
- Interacts with guests and provides support to other restaurant personnel as necessary.
Online Youth Support Assistant
Browns Harbor
11.2017 - 12.2018
- Arranging student travel, purchasing hotel and airline reservations, and managing meeting and event planning elements
- Created and implemented filing systems for important papers and personal data while ensuring accessibility for related staff
- Helped consumers with their technological problems by troubleshooting them and offering fixes
- Facilitate, organize, and coordinate events and activities for program participants.
Cashier Specialist
Taco Bell
08.2015 - 11.2016
- Kindly welcomed customers and offered assistance with purchasing
- Manipulated the cash register, gathered, and gave consumers the right change
- Processing orders for meals in a timely and accurate manner while fostering positive relationships with consumers
- Professional and sensitive approach used to address consumer needs.
Education
Network Administration - Network And System Administration
Sheridan Technical College
06.2021
High School Diploma -
West Park High School
06.2017
Skills
- Verbal Communication
- Maintaining confidentiality
- Appointment Scheduling
- Complaint Handling
- Caring and Empathetic
- Registration and Scheduling
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Patient Education
- Documenting and Recording Information
- Communicating to Patients and Families
- Patient documentation
- Medical Terminology
- Patient Intake
- patient communication
- medical records management
- Specimen Preparation
- Venipuncture
- Interpersonal communication
- Infectious control
Certification
BLS
CNA certificate
Phlebotomy certificate
HHA certificate
Timeline
Customer Service Representative
Novo Nordisk
09.2022 - Current
Customer Service Representative
Conduent
09.2022 - 03.2023
Call Center Representative
Teleperformance
02.2019 - 03.2022
Online Youth Support Assistant
Browns Harbor
11.2017 - 12.2018
Cashier Specialist
Mt. Oliver’s Soul Food Catering
08.2016 - 12.2019
Cashier Specialist
Taco Bell
08.2015 - 11.2016
Network Administration - Network And System Administration
Sheridan Technical College
High School Diploma -
West Park High School