Lasonya Stanton

Properly respond to alarm signals from customer's alarm systems.

Dispatch emergency signals to police, fire, and medical agencies.

Providing world class customer service to our customers in their time of need.

Receive and process inbound calls from agencies requesting information regarding emergency dispatches.

• Kept accurate log of requests for medical information and records.
• Identified new methods to optimize medical records management.
• Maintained accuracy, completeness, and security for medical records and health information.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Maintained patient confidence by keeping patient records information confidential.
• Supported medical staff by providing organized and accurate medical records.
• Maintained patient records systems by archiving, scaning and indexing important documents and files.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
• Printed and photocopied documents to provide patients with copies of medical records.

• Supported office staff and operational requirements with administrative tasks.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Transcribed phone messages and relayed to appropriate personnel.
• Managed multi-line phone system and pleasantly greeted patients.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Completed patient referrals to other medical specialists.
• Checked patient insurance, demographic, and health history to keep information current.
• Organized paperwork such as charts and reports for office and patient needs.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Performed various administrative tasks by filing, copying and faxing documents.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Obtained payments from patients and scanned identification and insurance cards.