Summary
Overview
Work History
Education
Skills
Timeline
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Lastacia Howard

Crosby,TX

Summary

Results-driven customer service with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

12
12
years of professional experience

Work History

Chief Executive Officer

Lavish Appearances Beauty Supply
Crosby, TX
12.2018 - Current
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.

Cleaning Professional

Kingdom Sparkle Cleaning Services
Crosby, Texas
01.2017 - Current
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.

Customer Service Representative

General Dynamics
Waco, TX
01.2016 - 02.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Education

High School Diploma -

Crosby High School
Crosby, TX
05.2005

Skills

  • Mergers and Acquisitions
  • Portfolio Management
  • Leadership and People Development
  • Operational Leadership
  • Strategic Planning

Timeline

Chief Executive Officer

Lavish Appearances Beauty Supply
12.2018 - Current

Cleaning Professional

Kingdom Sparkle Cleaning Services
01.2017 - Current

Customer Service Representative

General Dynamics
01.2016 - 02.2018

High School Diploma -

Crosby High School

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Lastacia Howard