LaStarya Newton
Tyler,TX
Summary
Experienced Housekeeping Supervisor at Mother Frances Hospital, specializing in team leadership and customer service excellence. Achieved enhanced operational efficiency by implementing strategic staff training and effective scheduling, resulting in improved guest satisfaction ratings. Proficient in performance management and upholding high-quality standards, creating a safe and organized atmosphere for all stakeholders.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Mother Frances Hospital
Tyler, TX
01.2025 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
Cleaning Contractor
AMB Cleaning Services
Dallas, TX
10.2024 - 06.2025
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Upheld a professional appearance at all times while representing the company on job sites.
- Streamlined cleaning processes for increased productivity and cost savings.
- Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
- Assisted in training new employees on company policies, procedures, and best practices for optimal performance.
Assistant Manager
Kentucky Fried Chicken
Mount Pleasant, TX
12.2016 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
N/A
Mount Pleasant High School
Mount Pleasant, TX05.2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Relationship building
- Strategic planning
- Operations management
- Customer relationship management (CRM)
- Performance management
- Shift scheduling
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Financial management
Timeline
Housekeeping Supervisor
Mother Frances Hospital
01.2025 - Current
Cleaning Contractor
AMB Cleaning Services
10.2024 - 06.2025
Assistant Manager
Kentucky Fried Chicken
12.2016 - 12.2024
N/A
Mount Pleasant High School