LASTASIA MILLER
Greensboro,NC
Summary
Compassionate Guardian Ad Litem known for high productivity and efficient task completion. Possess specialized skills in child advocacy, legal research, and case management, ensuring effective representation of children's best interests. Excel in empathy, communication, and problem-solving, leveraging these soft skills to advocate passionately and effectively for those under care.
Overview
8
8
years of professional experience
Work History
Program Supervisor
NC Guardian Ad Litem
Salisbury, NC
11.2024 - Current
- Upheld strict ethical standards when making decisions, ensuring that children''s best interests remained the primary focus at all times.
- Developed strong rapport with children through consistent communication, active listening, and genuine empathy for their experiences.
- Reduced case overload by efficiently managing time and prioritizing tasks according to urgency and importance.
- Demonstrated commitment to cultural competency, considering diverse backgrounds when making recommendations for children''s care.
- Supported children during courtroom appearances by providing emotional reassurance and helping them understand the purpose of their testimony.
- Collaborated with professionals from various disciplines to develop comprehensive recommendations for each child''s wellbeing.
CUSTOMER SERVICE REPRESENTATIVE
Support Service Group
Waco, TX
08.2022 - 03.2024
- Effectively managed high-stress situations and maintained professionalism, skillfully resolving disputes or conflicts
- Successfully resolved customer concerns through empathetic communication, contributing to enhanced loyalty and recurring business
- Demonstrated ability to handle challenging calls by efficiently resolving issues to customer and company satisfaction
- Served as a reliable point of contact for customer inquiries regarding products, services, and company details
- Ensured high levels of customer satisfaction through prompt resolution of concerns and provision of accurate information
SOCIAL WORK INTERN
Journey's Counseling Center
Greensboro, NC
07.2023 - 01.2024
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors
- Offered community resource guidance to clients to meet family needs for assistance
- Consulted with other professionals to gain insight and advice and build a strong network within the organization
- Implemented evidence-based interventions to address diverse client needs, including mental health, addiction, trauma, and family dynamics
VOLUNTEER
Loaves & Fishes Church Pantry
Charlotte, NC
06.2017 - 08.2017
- As a volunteer, I greeted the families and collaborated with other volunteers to create efficient sorting and distribution processes for the groceries they would receive
- I also assembled food packages for outside distribution and loaded them into transport vehicles to take to the families
- Overall, it was a fantastic experience helping those who were in need
SUMMER CAMP VOLUNTEER COUNSELOR
Spirit Of The Word Church
Charlotte, NC
06.2017 - 08.2017
- As a summer camp counselor, I supervised and guided the children participating in residential summer camp activities
- Typical duties I had were organizing activities, ensuring children's safety, offering emotional support, greeting new campers, and implementing camp rules
- I worked with children of varying ages, interests, skills, and developmental levels
- I also participated in meetings to coordinate with other staff on campers' progress, issues, and goal achievement
Education
Master of Science - Social Work
Northcentral University
San Diego, CA05.2025
Bachelor of Science - Criminal Justice
North Carolina A & T State University
Greensboro, NC07.2021
Skills
- Customer Service
- Empathy
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Multicultural Competence
- Professional ethics
- Case Management
- Communication
- Creativity
- Document management
- Courtroom etiquette
- Child advocacy
References
References available upon request.
Timeline
Program Supervisor
NC Guardian Ad Litem
11.2024 - Current
SOCIAL WORK INTERN
Journey's Counseling Center
07.2023 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
Support Service Group
08.2022 - 03.2024
VOLUNTEER
Loaves & Fishes Church Pantry
06.2017 - 08.2017
SUMMER CAMP VOLUNTEER COUNSELOR
Spirit Of The Word Church
06.2017 - 08.2017
Master of Science - Social Work
Northcentral University
Bachelor of Science - Criminal Justice
North Carolina A & T State University
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