Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Latandria Burton

McComb,MS

Summary

Dynamic customer service professional with experience at Capitol Bridges, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-stress situations while maintaining professionalism, ensuring customer satisfaction and repeat business. Skilled in data entry and committed to delivering exceptional service.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Capitol Bridges
07.2021 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier/Shelf Stocker

Murphy USA
02.2019 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cook

Haven Hall Healthcare
02.2019 - 08.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Customer Service Representative

General Dynamics
04.2015 - 08.2019
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

South Pike High School
Magnolia
05-2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Capitol Bridges
07.2021 - 05.2024

Cashier/Shelf Stocker

Murphy USA
02.2019 - 09.2021

Cook

Haven Hall Healthcare
02.2019 - 08.2019

Customer Service Representative

General Dynamics
04.2015 - 08.2019

High School Diploma -

South Pike High School

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Latandria Burton