Latangala Milton
Summary
Experienced fund management professional with team-oriented nature and capability to manage assets, promote investor relations and assess fund performance. Talented listener, analyzer and problem-solver with people-first approach. Successful at steering financial plans, building policies and monitoring regulatory issues.
Overview
11
11
years of professional experience
Work History
Asset Administrator
Flagstar Bank
Jacksonville, FL
02.2021 - Current
- Administered tracking and control of service assets in IT infrastructure and collaborated with configuration analysts to train asset configuration team.
- Received, collected and opened repair orders, shipped repairable assets and coordinated excess asset redistribution and associated documentation.
- Maintained and reconciled databases containing information on licenses, warranties and service agreements for organization's hardware and software.
- Performed inventory control of IT equipment, focused on hardware and software tracking and performed associated administrative support.
Customer Service Advocate
OptumRx
Jacksonville, FL
11.2014 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Customer Service Representative-Collections
U.S. Auto Credit -Scott-McRae Group
Jacksonville, FL
03.2014 - 02.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Phlebotomy Technician
Octapharma Plasma Center
Jacksonville, FL
09.2011 - 02.2014
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Education
Psychology Major
Capella University
Minneapolis, MN05.2025
High School Diploma -
William M Raines High School
Jacksonville, FL05.2002
Skills
- Annual Budgets
- Property Management
- Program Management
- Database Software
Timeline
Asset Administrator
Flagstar Bank
02.2021 - Current
Customer Service Advocate
OptumRx
11.2014 - 01.2021
Customer Service Representative-Collections
U.S. Auto Credit -Scott-McRae Group
03.2014 - 02.2015
Phlebotomy Technician
Octapharma Plasma Center
09.2011 - 02.2014
Psychology Major
Capella University
High School Diploma -
William M Raines High School
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