LaTangela Lewis

• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
• Collected, arranged, and input information into database system.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Coordinated program logistics to ensure timely execution of initiatives
• Developed training materials to enhance staff understanding of program objectives
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Increased participant engagement by tailoring program content to meet diverse community needs.
• Provided one-to-one support to individuals to help them participate more fully in community life..

• Provide exceptional customer service while processing financial transactions accurately and efficiently.
• Maintain strict confidentiality and compliance with banking regulations and company policies.
• Communicate effectively with diverse customers to address questions and resolve concerns.
• Utilize problem-solving and conflict-resolution skills to manage challenging situations professionally.
• Demonstrate attention to detail, accuracy, and accountability in a fast-paced environment.

• Assisted individuals and families during high-stress legal situations with professionalism and empathy.
• Applied de-escalation techniques to support clients experiencing emotional distress.
• Explained legal processes and requirements in clear, accessible language.
• Maintained accurate records and documentation in compliance with regulatory standards.
• Demonstrated strong communication, organization, and crisis management skills.

Customer Service Manager / Digital Team Lead

• Supervised, coached, and supported team members in a high-volume retail environment.
• Coordinated workflows, staffing schedules, and daily operations with a team of over 30 individuals.
• Addressed customer concerns using de-escalation, active listening, and problem-solving techniques.
• Trained employees on company procedures, customer service standards, and workplace safety.
• Managed daily department operations and ensured compliance with company policies.
• Provided coaching and performance feedback to employees.
• Adapted quickly to operational changes while maintaining productivity and service quality.
• Pickup Associate / Personal Shopper
• Accurately fulfilled customer orders in a fast-paced environment.
• Demonstrated strong time-management, organizational, and communication skills.
• Maintained high standards of safety, efficiency, and customer satisfaction.

• Conducted First Aid, CPR, and emergency response trainings.
• Educated participants on safety awareness, risk prevention, and crisis preparedness.
• Demonstrated leadership and effective communication during emergency simulations.
• Reinforced best practices for responding to medical and behavioral emergencies.

• Provided direct care and support to individuals with developmental, cognitive, and behavioral needs.
• Assisted with activities of daily living while promoting dignity, independence, and quality of life.
• Observed and reported behavioral, emotional, and physical changes to healthcare teams.
• Supported safety and behavioral management during periods of escalation.
• Maintained accurate documentation and adhered to healthcare regulations and standards.

• Utilized positive behavior support strategies to increase appropriate behaviors and reduce challenging behaviors.
• Developed and implemented classroom routines to address varying student needs.
• Fostered student curiosity and interest through creative hands-on activities.
• Collaborated with parents to support children's educational and emotional needs effectively.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Designed and implemented engaging lesson plans tailored to developmental milestones.
• Increased educational expertise and knowledge by participating in instructor-oriented workshops.

• Implemented individualized behavior intervention plans under professional supervision.
• Collected and documented behavioral data to monitor client progress.
• Supported functional communication development through visual supports and structured routines.
• Applied evidence-based behavioral techniques including positive reinforcement, prompting, and task analysis.
• Collaborated with supervisors, educators, and caregivers to ensure consistency across environments.
• Conducted assessments to identify behavioral challenges and recommend appropriate interventions.
• Advocated for children's needs within the educational framework, ensuring access to necessary resources.