Latanisha Johnson
Dallas,TX
Summary
Dynamic professional with a proven track record at Amazon, excelling in process improvement and team collaboration. Adept at multitasking and maintaining quality control, I leverage strong communication skills to enhance customer relations and drive operational efficiency. Committed to safety compliance and delivering exceptional service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
CSDD Transportation
Kroger Delivery
Dallas , tx
11.2023 - 07.2026
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Navigated routes to ensure timely and accurate deliveries.
- Communicated with customers regarding delivery status and instructions.
- Inspected vehicle for safety and maintenance before each shift.
- Maintained organized delivery logs for tracking purposes.
- Adhered to traffic laws and company policies while driving.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Received daily delivery instructions and route assignments from dispatch.
- Navigated routes with relevant map programs and GPS systems.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Patrol Officer
Allied Universal Security Services
Dallas, Texas
04.2022 - 11.2023
- Monitored premises to ensure safety and security of all individuals.
- Conducted regular patrols to identify and report suspicious activities.
- Managed access control for visitors and employees at entry points.
- Responded promptly to alarms and emergencies following established procedures.
- Documented incidents and prepared detailed reports for management review.
- Assisted in training new security staff on protocols and procedures.
- Provided excellent customer service while interacting with guests and employees.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Performed first aid and CPR when necessary during emergency situations.
- Monitored CCTV systems to ensure safety and security of premises.
Lead Pa /Inbound Problem Solver
Amazon
Dallas, Texas
10.2015 - 11.2021
- Streamlined document processing for improved efficiency in daily operations.
- Assisted in coordinating team meetings and project timelines effectively.
- Maintained accurate records using company-specific software systems.
- Supported onboarding of new employees through training sessions and resources.
- Collaborated with departments to enhance workflow and communication processes.
- Developed process improvement suggestions based on team feedback and observations.
- Identified areas for improvement and recommended solutions to optimize processes.
- Provided support to team members in resolving process-related issues.
- Monitored process performance to ensure compliance with established standards.
- Maintained up-to-date documentation of processes including workflows, procedures, guidelines.
- Analyzed data from multiple sources to identify opportunities for improvement.
Education
Lakeview Centennial High School
Garland, TX05-2003
Skills
- Quality control
- Safety
- Teamwork and collaboration
- Friendly, positive attitude
- Multitasking
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Dependable and responsible
- Critical thinking
- Calm under pressure
- Customer relations
- Task prioritization
- Active listening
- Flexible and adaptable
- Decision-making
- Safety compliance
Timeline
CSDD Transportation
Kroger Delivery
11.2023 - 07.2026
Patrol Officer
Allied Universal Security Services
04.2022 - 11.2023
Lead Pa /Inbound Problem Solver
Amazon
10.2015 - 11.2021
Lakeview Centennial High School