Melissa Brown

Work History

Aiken Taxi

Aiken, SC

06.2023 - Current

Checked paperwork prior to dispatching crew members to maintain accuracy.
Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
Effectively resolved complaints by working closely with customers.
Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
Provided customers contacting call center with exceptional service and support.
Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
Responded to customer messages in regards to delivery issues.
Prepared daily work and run schedules.
Dispatched drivers to meet daily delivery needs for company customers.

Custom Home Designs

North Augusta, SC

04.2007 - 06.2023

Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Administered payroll and maintained proper documentation of employee personnel.
Reviewed files and records to obtain information and respond to requests.
Managed, scheduled and coordinated office functions and activities for employees.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Used judgment and initiative in handling confidential matters and requests.
Coded and entered daily invoices with in-house accounting software.
Managed office budget to handle inventory, postage and vendor services.
Implemented and maintained company protocols to facilitate smooth daily activities.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality and conformance.

Avondale Mills

Graniteville, SC

01.1994 - 04.2007

Monitored looms for weaving textiles to quickly detect issues and correct.
Restored proper weaving by repairing misdraws and crossed ends.
Assessed woven materials to identify defects or issues with warp or binder or catch breaks causing blockages.
Recorded production and quality information by filling out logs and forms.
Repaired warp breaks by splicing pieces of yarn to broken ends and threading through drop wires, heddle eyes and reed dents.T
Repaired warp breaks by splicing pieces of yarn to broken ends and threading through drop wires, heddle eyes and reed dents.
Communicated with supervisor about mechanical issues causing defective product.
Repaired filling breaks by removing broken filling and moving shuttle through shed to insert new pick.
Completed minor repairs to loom and tied broken ends to restart loom.
Calculated specified yardage of material and efficiently changed raw material between jobs.
Inserted production materials into machine properly to enhance production output.
Operated high-speed machines and managed settings to keep equipment functioning properly throughout entire shift.
Maintained records, reports and logs to document performance and changes.
Implemented troubleshooting methods to keep machinery running effectively.
Tested machines before work to quickly identify major issues and assess mechanical problems.