Latanja Holloway

• My role is to answering incoming calls helping member navigate their health insurance.
• I help members pertaining to benefits questions.
• I also help with reviewing claims. Dealing with explaining how they process or understanding their patient liability .
• Also answering any questions in regards to pre authorizations , as such as the status and also if it denies.
• My department also handles appeal as well for the members. I also help members reaching out to any providers to help them with billing issues.

• My job role is to answer incoming calls dealing with their Elderly pharmaceutical insurance coverage with new york state. Answering any questions that deal with their coverage ,Such as payments, coverage details, claims, new application requests
• The overall job is a helpline to assist the members with any questions they may have

My job role was answering incoming calls working with members of fidelis insurance company . Helping the members schedule their transportation to any medical appointments they had.

• My job role was handling incoming calls for new and existing customers selling cable, internet, home phone, and mobile
• With giving the benefits of the services and letting them know the value of the products
• Utilized effective communication and active listening skills to create client rapport to grow profitability

• My role was answer incoming calls dealing for the new york state child support helpline
• Dealing with letting the clients know any information we had on the other parent
• Such as any new jobs, payments, forms
• Acted professionally and patiently when addressing negative customer feedback
• Accurately documented, researched and resolved customer service issues

• My role was working with the new york state of health answering incoming calls
• Dealing with helping clients sign up for health insurance with processing new applications and renewals
• Also helping clients pick what plan would be best for them