Crystina Esparza
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Kaiser Permanente
09.2022 - Current
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
ACTIVITIES COORDINATOR
LulaRoe
07.2017 - 03.2020
- Maintained and ordered supplies for activities.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Provided an elevated customer experience to generate a loyal clientèle.
- Assisted customers with food selection, inquiries and order customization requests.
- Politely assisted customers in person and via telephone
MERCHANDISER
Kellogg's Corporation
07.2015 - 07.2017
- Managed inventory on hand at retail locations.
- Ordered incoming orders to ensure product is stocked at all times.
- Rotate and cycle inventory based on dates.
- Working with store receivers to designate areas and receiving locations for products.
- Managed returns and store credits
MERCHANDISER
Coca Cola
09.2014 - 08.2015
- Rotated inventory based on dates.
- Build displays for stores.
- Managed returns/ damaged items Deli Clerk/ GM, Stater Bros Markets
SERVICE DELI CLERK
Stater Bros. Markets
09.2007 - 05.2014
- Handled orders through phone or in person.
- Crosstrained in Cashiering.
- Handled money/ balancing registers
Education
Medical assistant, Billing code
Kaplan University
09.2010
Skills
- Team building expertise
- Computer literate
- Strong client relations
- Retail merchandising experience
- Active listening skills
- Detail-oriented
- Goal-oriented
- Administrative support
- Complaint resolution
- Payment processing
- Call center experience
- Call center procedures
Timeline
Customer Service Representative
Kaiser Permanente
09.2022 - Current
ACTIVITIES COORDINATOR
LulaRoe
07.2017 - 03.2020
MERCHANDISER
Kellogg's Corporation
07.2015 - 07.2017
MERCHANDISER
Coca Cola
09.2014 - 08.2015
SERVICE DELI CLERK
Stater Bros. Markets
09.2007 - 05.2014
Medical assistant, Billing code
Kaplan University
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