Valeria Smith
Florence,Mississippi
Summary
Attentive Customer Service Representative with 18 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Andy Christo/ State Farm Insurance Company
2402 Dawson Rd Albany, Ga 31707
03.1997 - 11.2016
- First line Underwriter of life, health , and property and Casualty insurance.
- Assisted claims representative in the claim process.
- Financed and refinanced bank loans.
- Inspected homes for underwriting.
- Documented all customer inquiries and comments thoroughly and quickly.
- Coordinated between billing department and customers to resolve problems.
- Processed cash and credit payments rapidly and accurately.
- Referred unresolved customer grievances to designated departments for further investigation.
- Responded to all customer inquiries thoroughly and professionally.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Answered customer questions about product availability.
Receptionist
Andy Christo / State Farm Insurance Company
2402 Dawson Rd Albany, Ga.
11.1995 - 03.1997
- Collected and processed payments.
- Answered phones.
- filed.
- Greeted Customers.
- Processed bank deposit.
Education
High School Diploma - undefined
Florence High School
1982
Skills
- Goal-oriented
- Positive and friendly
- Detail-oriented
- Exceptional time management skills
- Excellent work ethic
- Strong interpersonal skills
- Team building expertise
- Outlook software
Certification
licensed Insurance Agent Life/Health and Property and Casualty.
Certified Bank Representative.
Timeline
Customer Service Representative
Andy Christo/ State Farm Insurance Company
03.1997 - 11.2016
Receptionist
Andy Christo / State Farm Insurance Company
11.1995 - 03.1997
High School Diploma - undefined
Florence High School