Latanya Darkins
Beaumont,TX
Summary
Assisted customers by providing exceptional service and support. Maintained composure and analytical thinking when addressing issues. Recorded customer concerns thoroughly and sought complete resolutions for each problem.
Overview
14
14
years of professional experience
Work History
Patient Care Partner
AccentCare
Beaumont, TX
06.2024 - Current
- Provided direct patient care, including assistance with daily living activities and mobility support.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop individualized care plans tailored to patient needs.
- Educated patients and families on health management practices and available resources.
Assistant Store Manager
Family Dollar
Beaumont, TX
03.2022 - Current
- Supervised daily store operations to ensure alignment with company policies and customer satisfaction.
- Trained and mentored staff on product knowledge, sales techniques, and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies for improved performance.
- Developed promotional displays to enhance product visibility and drive sales during peak seasons.
Customer Service Representative
Family Dollar
Beaumont, Tx
04.2020 - 02.2021
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Protected customer and company information with strict use of established security procedures.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
Waitress
Waffle House
Beaumont, Tx
12.2014 - 03.2020
- Managed needs of [Number]+ tables at once with expert service, using good multitasking and time management abilities to stay on top of demands.
- Supported cleanliness targets by addressing dining room, bathrooms, and other areas during and at end of each shift.
- Cleaned tables, completed closing duties, and re-stocked tableware and supplies.
- Customized orders to account for dietary restrictions such as food allergies, communicating needs with kitchen staff.
- Maintained customer loyalty by addressing issues immediately, looping in management for advanced issues.
- Followed up with customers periodically to assist with additional needs or requests.
- Addressed complaints or issues promptly, relaying relevant information or complaints directly to [Job title].
- Kept cash drawer balanced, carefully calculating and verifying orders.
- Enhanced establishment reputation for customer service, handling all guest needs with upbeat attitude and attention to detail.
- Maintained safe food handling and sanitation standards.
- Helped management meet customer needs, collecting and offering important feedback about operations and menu items.
- Advised guests on appropriate combinations of food and drinks, accommodating requests and noting preferences.
- Communicated with kitchen staff to ensure correct and timely delivery of food.
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
- Seated guests quickly by maintaining dining room cleanliness and coordinating table assignments.
- Coordinated more than [Number] orders each day, consistently satisfying customers with exceptional service.
- Processed guest payments, including offering receipts, running credit card transactions, and calculating change.
Personal Care Assistant
Community Health Care
Orange, Tx
04.2012 - 06.2013
- Supported activities of daily living such as bathing, dressing, and grooming.
- Met clients' social and emotional needs with caring companionship.
- Coordinated daily housekeeping, errands, and meal preparation for individuals under care.
- Kept clients' spaces clean, neat, and free of safety hazards.
- Supported individuals' personal hygiene by helping with basic tasks.
Education
Medical Office Specialist - undefined
Texas Careers
Beaumont, Tx11.2012
Skills
Acquired new skills and knowledge rapidly to enhance team performance and efficiency
Delivered tasks promptly to ensure operational effectiveness
Consistently maintained high standards of dependability to support team objectives
Oversaw paperwork processing to enhance operational efficiency Coordinated documentation management to streamline workflows Implemented best practices for record-keeping to ensure compliance and accuracy
Administered refund management operations to enhance customer satisfaction and retention
Oversaw delivery scheduling to optimize project timelines and resource allocation Collaborated with cross-functional teams to enhance operational efficiency Implemented strategies to streamline delivery workflows and improve service quality
Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction ratings
Timeline
Patient Care Partner
AccentCare
06.2024 - Current
Assistant Store Manager
Family Dollar
03.2022 - Current
Customer Service Representative
Family Dollar
04.2020 - 02.2021
Waitress
Waffle House
12.2014 - 03.2020
Personal Care Assistant
Community Health Care
04.2012 - 06.2013
Medical Office Specialist - undefined
Texas Careers