Latanya Everett
Summary
Eager to obtain a position as a Customer Service Representative where my outstanding skills and dedication will help an organization to reach critical goals and to help improve the customer experience. I am a natural leader with the ability to create high quality professional relationships and solve problems efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relations Manager
Barclays
05.2023 - Current
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Implemented effective communication strategies for better understanding of card members needs and expectations.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Print and Marketing Supervisor
Staples
08.2021 - 07.2023
- Managed a team of 3-5 print associates, ensuring optimal performance and exceptional customer service.
- Developed strong relationships with customers through clear communication and understanding of their specific needs.
- Provided ongoing training to staff members to enhance their skills.
- Conducted regular inventory checks, and special orders to meet the need of customers.
- Assisted Manager with hiring process and interview
Pharmacy Technician
Ivira Pharmacy
09.2022 - 12.2022
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Customer Service Lead
Wawa
07.2019 - 06.2021
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Communicated with customers and team members to solve problems.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Education
Harford Community College
Bel Air, MD2018
Santa Monica College
Santa Monica, CA2017
High School Diploma -
Newark High School
Newark, DE2015
Skills
- Cash Management
- Up-selling techniques
- Customer Focus
- Inventory Management
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Staff Supervision
- Active Listening
- Retention
- Patience
Certification
CNA - Certified Nursing Assistant
Timeline
Customer Relations Manager
Barclays
05.2023 - Current
Pharmacy Technician
Ivira Pharmacy
09.2022 - 12.2022
Print and Marketing Supervisor
Staples
08.2021 - 07.2023
Customer Service Lead
Wawa
07.2019 - 06.2021
Harford Community College
Santa Monica College
High School Diploma -
Newark High School
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