EMSCULPT
Vy Huynh
Medical Spa Assistant
LOS ANGELES,Los Angeles
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. I am seeking a position as a medical spa assistant, I am confident that you will find the entirety of my skill set and prior experience to be of value to the company. I aim to use my extensive knowledge and experience to boost sales and maximize profits. With pleasing personality, energetic and outgoing along with exceptional persuasive skills, I always achieve any tasks at hand.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Relations Manager
My Shepherd Testing
Los Angeles, CA
01.2022 - Current
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
Restaurant Manager
BluFish Restaurant
Los Angeles, California
12.2020 - 01.2022
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Prepared for and executed new menu implementations.
- Interacted positively with customers while promoting hotel facilities and services.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Boosted sales 40% in four months thanks to top customer service. and improvements to management.
Server
Kabuki
Valencia, California
01.2017 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Spa Receptionist
Nail Garden
Valencia, California
02.2016 - 10.2017
- Escorted clients to spa areas, treatment rooms and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Communicated with spa team members if clients canceled or changed appointment times.
- Achieved specified sales targets by promoting special treatments, additional services and products.
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
- Listened closely to customer complaints and responded appropriately to issues.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Confirmed appointments, communicated with clients and updated client records.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Education
Associate of Arts - Communications
College of The Canyons
Valencia, CA 06.2016 - 06.2018
Skills
Sales proficiency
Team Building
Schedule Management
Business Development
Business administration
Strategic planning
Negotiation
Sales and marketing
Staff Management
Search Engine Optimization
Business planning
Financial Management
Customer and client relations
Bookkeeping
Database administration
Scheduling
Upselling
Cash register operation
Relationship building
Exceptional customer service
Product and service sales
Client Service
Excellent people skills
Sales expertise
Product promotions
English
Bilingual
Affiliations
ELLIE CHEN - OPERATIONS MANAGER - MY SHEPHERD TESTING
➢ +1(626) 701 - 9991
VICTOR KANG - RESTAURANT OWNER - BLUFISH RESTAURANT 22804 S. Western Ave. Torrance, CA 90501
➢ +1 (310) 780 - 7072
➢ DYVKANG@GMAIL.COM
IRENE CLAUDIA - MANAGER - KABUKI RESTAURANT 24045 Newhall Ranch Rd Ste A2, Santa Clarita, CA 91355
➢ +1 (661) 670 - 4859
➢ MRS.SCIA@GMAIL.COM
Interests
RF THERAPY
BODY CONTOUR
VACUUM CAVITATION
Timeline
Customer Relations Manager
My Shepherd Testing
01.2022 - Current
Restaurant Manager
BluFish Restaurant
12.2020 - 01.2022
Server
Kabuki
01.2017 - 03.2020
Associate of Arts - Communications
College of The Canyons
06.2016 - 06.2018
Spa Receptionist
Nail Garden
02.2016 - 10.2017