Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Anne-Marie MENGUE Épse DEUMO NOUBESSI

North Las Vegas,NV

Summary

Dynamic Customer Relations Manager with a proven track record at COLORIX, enhancing customer satisfaction and spearheading business development at Genesis Telecare. Excelled in inter-department collaboration and CRM system proficiency, significantly improving customer experience and sales metrics. Skilled in adaptability and business analysis, adept at translating customer feedback into actionable insights for product and policy improvement.

Overview

9
9
years of professional experience

Work History

Customer Relations Manager

COLORIX
Yaounde, Cameroon
03.2015 - 01.2019
  • Monitored customer service standards to ensure high levels of customer satisfaction by handling customer orders .
  • Conducted regular staff meetings to discuss customer feedback, complaints, and suggestions.
  • Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
  • Managed internal company communications and key contact with customers.
  • Resolved escalated customer service issues in a timely manner.
  • Maintained comprehensive records of customer interactions and transactions.
  • Assisted customers with inquiries via telephone, email, or online chat.
  • Developed strategies for improving the overall quality of the customer experience by enhancing workers' performance at the factory.
  • Collaborated with product development teams to share customer feedback and drive product improvements.
  • Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.

Business Development Officer

Genesis Telecare
Yaounde, Cameroun
10.2009 - 09.2013
  • Developed and implemented strategies for expanding customer base and increasing sales.
  • Designed promotional materials such as brochures and flyers to increase brand awareness.
  • Collaborated with other departments to ensure successful product launches.
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Conducted competitive analysis to inform strategic decisions and positioning.
  • Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
  • Created presentations to communicate product features, benefits, and pricing models to prospective customers.
  • Attended networking events to build relationships with potential clients.
  • CEO Assistant
  • Prepared promotional activities to highlight the company.

Education

Master of Science - Innovative Technologies

Anger University
France
06-2010

Master of Science - Biochemistry

Yaounde 1 University
Cameroon
06-2008

Bachelor of Science - Biochemistry

University of Yaounde 1
Cameroon
01-2007

High School Diploma -

Matamfen Institute
Cameroon
01-2003

Skills

  • Research and due diligence
  • Inter-department collaboration
  • Policy improvement
  • Sales proficiency
  • [Software] CRM system proficiency
  • Multitasking Abilities
  • Business Analysis
  • Reporting and documenting
  • Adaptability
  • Business Intelligence
  • Customer Relations

Affiliations

  • Music,
  • architectural drawing,
  • culture, and science

Languages

English
Professional
French
Native/ Bilingual

Timeline

Customer Relations Manager

COLORIX
03.2015 - 01.2019

Business Development Officer

Genesis Telecare
10.2009 - 09.2013

Master of Science - Innovative Technologies

Anger University

Master of Science - Biochemistry

Yaounde 1 University

Bachelor of Science - Biochemistry

University of Yaounde 1

High School Diploma -

Matamfen Institute

Similar Profiles

CREATE PROFILE
Anne-Marie MENGUE Épse DEUMO NOUBESSI