Drake Evans
Huntington Beach
Summary
Dynamic Customer Relations Manager with a proven track record at Cal Cartage, excelling in contract negotiations and enhancing customer loyalty. Adept at leveraging CRM systems and fostering team collaboration to drive strategic sales growth. Recognized for improving efficiency and building strong vendor relationships in competitive markets.
Overview
6
6
years of professional experience
Work History
Customer Relations Manager
Cal Cartage
Los Angeles
10.2023 - Current
- Managed national account relationships, improving customer satisfaction and loyalty.
- Negotiated contract terms with clients, securing favorable agreements and partnerships that benefited both parties.
- Developed strategic sales plans that aligned with company objectives and addressed market trends.
- Utilized CRM systems to track client interactions and manage account performance efficiently.
- Conducted regular market analysis to identify growth opportunities and competitive threats.
- Participated in trade shows and conventions representing the company's products and services to prospective clients.
Sales Specialist
Cintas Corporation
Anaheim
01.2022 - 2023
- Made over one hundred phone calls weekly to engage prospects and generate leads.
- Conducted more than thirty on-site visits to build relationships and understand client needs.
- Demonstrated strong customer service skills by resolving client inquiries and issues efficiently.
- Demonstrated superior oral communication skills, effectively engaging customers and collaborating with colleagues at all seniority levels.
- Thrived in high-pressure situations by maintaining focus and delivering results consistently.
Sales Representative
Harbor Distributing
Huntington Beach
01.2020 - 01.2022
- Cut in and introduce new items, maintain store shelf standards and inventory, and make sure products are being rotated.
- Built relationships with accounts to increase sales and secure re-orders.
- Prospected and generated new leads through independent research, expanding customer base.
- Created daily reports outlining liquor sales figures for management review.
- Researched market trends to identify product opportunities and developed sales strategies.
- Managed customer relationships using Salesforce CRM software.
Education
Associates - Business
Santa Monica College
Loyola Marymount University
Los Angeles, CASkills
- Website Administration
- Contracts & Negotiations
- Project Planning
- Improving Efficiency
- Risk Assessment
- Vendor relationship management
- Research and due diligence
- Resource Management
- Leadership
- Adaptability
- Conflict Resolution
- Customer relationship management
- Team collaboration
- Strong work ethic
Accomplishments
• Multiple junior olympic medals in volleyball.
• Played professional basketball oversees as well as semi-professional basketball in the states.
• Two time sales person of the month winner of the west region for Cintas Corporation.
• Four time summit club achiever for Cintas.
• Played professional basketball oversees as well as semi-professional basketball in the states.
• Two time sales person of the month winner of the west region for Cintas Corporation.
• Four time summit club achiever for Cintas.
Timeline
Customer Relations Manager
Cal Cartage
10.2023 - Current
Sales Specialist
Cintas Corporation
01.2022 - 2023
Sales Representative
Harbor Distributing
01.2020 - 01.2022
Associates - Business
Santa Monica College
Loyola Marymount University