Michelle L Keller
Cordova,TN
Summary
Dynamic Journalist bringing 20 + years of experience. Hardworking and reliable with an ethical spirit and passion for developing and reporting engaging content. Versed in writing and editing for multiple digital media platforms, social media, and online platforms.
Overview
21
21
years of professional experience
Work History
Customer Relations Manager
TubeDepot LLC
07.2017 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Managed customer relations to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed department call volume of 100 plus calls per day and coordinated department schedules to maximize coverage during peak hours
Freelance Writer
On The Links Golf, Luxury And Leisure
07.2007 - Current
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Brainstormed ideas to create useful content for clients.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Completed thorough research into assigned topics.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Created content for websites and online publications.
- Edited and proofread drafts of articles and other documents.
- Promoted and marketed works through social media platforms.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Developed and pitched story ideas to editors.
- Built, established and maintained relationships with sources.
- Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach
Freelance Writer/Former Associate Editor
Miller Wood Trade Publications
08.2002 - Current
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Brainstormed ideas to create useful content for clients.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Completed thorough research into assigned topics.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Researched and wrote original content for case studies, emails and newsletters.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Consulted with customers to understand project requirements and purpose.
- Conducted interviews with subject matter experts to generate topics.
- Created content for websites and online publications.
- Managed competing deadlines with efficiency.
- Produced original, creative content for promotional advertisements and marketing materials.
- Promoted and marketed works through social media platforms.
- Edited and proofread drafts of articles and other documents.
- Developed and pitched story ideas to editors.
- Studied and commented on current news and trends.
- Consulted with editors to shape the story and eliminate any errors.
- Built, established, and maintained relationships with sources.
- Researched and wrote news stories, articles, and reviews for online publications.
Obituary Writer
The Commerical Appeal
03.2005 - 02.2007
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Brainstormed ideas to create useful content for clients.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with an exciting, captivating, and authentic approach.
- Completed thorough research into assigned topics.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Repurposed and optimized existing content for use in different mediums.
- Interviewed individuals by phone, video chat, and in-person to write news stories.
- Translated technical terminology and jargon into plain, clear language.
- Communicated efficiently with funeral homes and family members to achieve agreeable content under daily deadlines.
Education
No Degree - Mass Communications
University of Memphis
Memphis, TNCertificate - Modern Journalism
New York University
Remote10.2023
Skills
- Social Media Platforms
- News Stories
- Peer-to-Peer Work
- Google Docs
- Creative Writing
- Social Media Strategy
- Digital Content Development
- News Writing Skills
- Active Listening
- Administering Social Media Accounts
- Project Coordination
- Technical Writing
- Reading Comprehension
- Proofreading Skills
- Content Curation
- Adaptability and Flexibility
- Research Markets
- Marketing and Advertising Strategies
- Advertising Concepts
- Production Deadlines
- Creative Direction
- Website Copy
- Unique Content Creation
- Brand Management
- Business Planning
- Team Leadership
- Procedural Streamlining
- Strategic Planning
Ongoing Volunteer Work
Joyful Inspiration
Palestine, TX
2017 to current
Volunteer work includes website content, physical labor, counsel, and public speaking at retreats. I travel annually to volunteer my services helping to facilitate annual retreats to rebuild women and children who have been subjected to domestic violence.
Women Of Worship
Memphis, TN
Volunteer 2017 -2020
Volunteered to prepare meals for people in need, prepped, packaged, and delivered food.
Humane Society Of Memphis
2010 to 2012
Volunteer work included event scheduling and direct fundraising work.
Links to Published Work
https://millerwoodtradepub.com/houston-hardwood/
https://millwork360.net/wp-content/uploads/millwork360-article-hardwoodmagazine.pdf
https://millerwoodtradepub.com/wood-selection-is-key-at-prs-guitars-limited-partnership/
https://www.yumpu.com/en/document/read/68507210/national-hardwood-magazine-november-2023/20
https://www.yumpu.com/en/document/read/68554950/national-hardwood-magazine-december-2023 (page 26)
https://millerwoodtradepub.com/ron-jones/
https://issuu.com/onthelinksmagazine/docs/otl_texas_holiday_issue_2023 (page 36)
https://otlgolf.com/dream-underwater-in-the-maldives/
https://www.yumpu.com/en/document/read/67410883/national-hardwood-magazine-christmas-2022 (page 24)
https://otlgolf.com/take-it-easy-in-fredericksburg-texas/
https://www.yumpu.com/en/document/read/68370025/national-hardwood-magazine-august-2023/22
https://www.yumpu.com/en/document/read/68324344/national-hardwood-magazine-july-2023/24
https://issuu.com/desotomagazine/docs/2018_december_issuu (page 48)
https://issuu.com/desotomagazine/docs/2018_october_issuu (page 37)
https://issuu.com/desotomagazine/docs/2018_november_issuu (page 16 and page 17)
https://issuu.com/desotomagazine/docs/2019_january_issuu (page 29)
https://issuu.com/desotomagazine/docs/2019_april_issuu (page 25)
https://issuu.com/onthelinksmagazine/docs/otl_october___november_2019 (page 15 and page 64)
https://issuu.com/onthelinksmagazine/docs/otl_may (page 16 and page 36)
https://issuu.com/onthelinksmagazine/docs/otl_issuu_b6e7675ddc8e4c (page 16 and page 17)
https://issuu.com/onthelinksmagazine/docs/otl_october_issuu (page 36 and page 37)
https://issuu.com/onthelinksmagazine/docs/otl_december (page 34 and page 54)
https://issuu.com/onthelinksmagazine/docs/otl_july___august (page 42)
https://issuu.com/onthelinksmagazine/docs/otl_issuu_ea618ac5a577c7 (page 15)
https://issuu.com/onthelinksmagazine/docs/otl_holiday_issue (page 34)
https://issuu.com/onthelinksmagazine/docs/otl_issuu_2ffc562962c5e9 (page 15 and page 35)
https://issuu.com/onthelinksmagazine/docs/otl_final (page 14)
https://issuu.com/onthelinksmagazine/docs/otl_august___september (page 12 and page 13)
https://issuu.com/onthelinksmagazine/docs/otl_dec_jan_2020 (page 12 and page 36)
https://issuu.com/onthelinksmagazine/docs/otl_feb_march (page 12)
https://issuu.com/onthelinksmagazine/docs/otl_april___may_2020 (Page 12)
https://issuu.com/onthelinksmagazine/docs/otl_summer_2020 (page 15)
https://issuu.com/onthelinksmagazine/docs/otl_magazine_holiday_issue_2020 (page 50)
https://issuu.com/onthelinksmagazine/docs/otl_magazine_march2021 (page 58)
Timeline
Customer Relations Manager
TubeDepot LLC
07.2017 - Current
Freelance Writer
On The Links Golf, Luxury And Leisure
07.2007 - Current
Obituary Writer
The Commerical Appeal
03.2005 - 02.2007
Freelance Writer/Former Associate Editor
Miller Wood Trade Publications
08.2002 - Current
No Degree - Mass Communications
University of Memphis
Certificate - Modern Journalism
New York University