Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Nick Johnson

Nick Johnson

Shreveport,LA

Summary

Professional in customer relations with expertise in client interaction, conflict resolution, and relationship management. Known for leadership, adaptability, and consistent results in law enforcement and customer service roles.

Overview

7
7
years of professional experience

Work History

Customer Relations Manager

Inland Truck Parts & Service
06.2024 - Current
  • Managed over 1,500 customer accounts with in-house CRM software and over tools.
  • Built and maintained strong client relationships; improved loyalty and customer retention.
  • Resolved complaints and followed up to ensure customer satisfaction.

School Resource Officer

Ashe County Sheriff's Office
08.2021 - 05.2024
  • Collaborated with educators to support at-risk students and intervene in crises.
  • Conducted safety assessments and routine patrols; promoted a secure and friendly environment.
  • Led conflict resolution efforts involving students, parents, and staff.

Police Patrol Officer

Town of Jefferson
01.2020 - 08.2021
  • Enforced laws, conducted patrols, and responded to emergencies.
  • Collected evidence and issued citations using discretion and legal knowledge.
  • Built community trust and testified in NC state court proceedings.

Road Patrol Deputy

Ashe County Sheriff's Office
07.2018 - 01.2020
  • Enforced traffic laws; collaborated in emergency response efforts.
  • Processed warrants and civil paperwork using North Carolina justice system software programs.
  • Authored detailed incident and arrest reports.

Education

Associate of Arts - General Studies

Wilkes Community College
Wilkesboro, NC

No Degree - Criminal Justice

Appalachian State University
Boone, NC

Certificate - Basic Law Enforcement Training

Wilkes Community College
Wilkesboro, NC
08-2017

Skills

  • Customer Relationship Management
  • Quality Assurance & CRM Software
  • Conflict Resolution & Decision-Making
  • Team Leadership & Collaboration
  • Sales Proficiency & Territory Management
  • Paperwork & Case Documentation
  • Call Logging & Interdepartmental Coordination
  • Research & Due Diligence

Accomplishments

  • Most citations issued by a night shift patrol deputy (2019)
  • Mentored two deputies who were promoted to positions of leadership
  • Earned CDL Class B License (2023)
  • Junior high wrestling coach – led athlete to 3rd place in regional (3A) tournament
  • Completed specialized trainings: ballistic shield, SRO, DCI, PLI, CJ Leads, and critical incident response
  • Trained in sales, CRM strategy, and territory management

Interests

Sports (Soccer, Football, Golf) Creative writing & visual arts Music & audiobooks

Timeline

Customer Relations Manager

Inland Truck Parts & Service
06.2024 - Current

School Resource Officer

Ashe County Sheriff's Office
08.2021 - 05.2024

Police Patrol Officer

Town of Jefferson
01.2020 - 08.2021

Road Patrol Deputy

Ashe County Sheriff's Office
07.2018 - 01.2020

Associate of Arts - General Studies

Wilkes Community College

No Degree - Criminal Justice

Appalachian State University

Certificate - Basic Law Enforcement Training

Wilkes Community College

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