Hi, I’m
Jessica Dewey
Alton,United States
Summary
Skilled Staffing Specialist offering more than 5 years of experience in talent acquisition and retention strategies for several industries of clients. Talented at assessing, defining and aligning client needs and developing effective recruiting programs. Strong communicator and liaison between clients, candidates and management teams.
Experienced with building and maintaining strong customer relationships. Utilizes effective communication and problem-solving skills to address client needs and enhance satisfaction. Track record of leading teams and implementing processes that improve customer retention.
Overview
13
years of professional experience
Work History
Placesmart Staffing
Customer Relations Manager
08.2024 - Current
Job overview
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Wise Staffing Group
Branch Manager
03.2021 - 08.2024
Job overview
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Gathered and reviewed customer feedback to improve operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
AAA Community Finance
Recruiter
01.2020 - 03.2021
Job overview
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Determined quality assurance benchmarks and set standards for improvement.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
IHOP
General Manager
01.2012 - 01.2020
Job overview
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Lewis And Clark Community CollegeGodfrey, IL
from General Studies
2001
Alton High School
High School Diploma
2000
Skills
- Staff Training
- Accounts Payable and Accounts Receivable
- Customer and Vendor Relations
- Event Planning
- Staff Supervision
- Staff Management
- New Hire Training
- Cold Calling
- Time Management
- Assessments and Qualifications
- Background Checks
- Employee Handbook Development
- Strong work ethic
- Quality assurance
- Workload management
- Attention to detail
- Contract negotiation
- Customer development planning
- Customer service
- Problem-solving
- Team member training
- Customer relations
- Decision-making
- Training and mentoring
- Team management
- Team building
- Data entry
- Customer relationship management
- Staff training
- Paperwork processing
- Conflict management
- Customer needs assessment
- File maintenance
- Sales proficiency
- Process improvement
- Vendor relationship management
- Business development
- Reports generation
Timeline
Customer Relations Manager
Placesmart Staffing
08.2024 - Current
Branch Manager
Wise Staffing Group
03.2021 - 08.2024
Recruiter
AAA Community Finance
01.2020 - 03.2021
General Manager
IHOP
01.2012 - 01.2020
Alton High School
High School Diploma
Lewis And Clark Community College
from General Studies
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