La Tanya Hughes
Elkridge
Summary
Experienced Billing Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering years of experience and willingness to take on any challenge.
Overview
22
22
years of professional experience
Work History
Claims Operations Specialist
MD State Treasure
Annapolis, MD
10.2023 - Current
- Enhanced claims processing efficiency by implementing streamlined workflows and procedures.
- Reduce claim processing time by optimizing communication between departments and account holders.
- Managed high-volume claims operations, ensuring timely resolution and accurate payments.
- Collaborated with cross-functional teams to improve overall claims management processes.
- Review documents to ensure completeness and appropriateness prior to data entry
- Process claims using a Microsoft portal through MS Dynamics 365.
- Worked on MD 529 Claims special project
- Received and answered calls from account holders
Reimbursement & Billing Specialist
Maxim Healthcare Services
Columbia, MD
12.2019 - 09.2021
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhance customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
- Made appropriate edits including modified shifts according to the payer rounding rules.
- Assisted with medical billing and coding, including entering patient information into the billing system.
- Researched and resolved patient billing disputes, resulting in improved customer satisfaction and retention.
Wellness Processor
Maxim Healthcare Services, Inc
Columbia, MD
09.2019 - 12.2019
- Increased productivity by effectively managing workload and prioritizing tasks.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Processed time-sensitive materials related to flu vaccinations.
- Input patient data into a flu database for the West Region
- Provided patient education and instruction on proper health care and wellness.
Title Service Representative
MD Speedy Tag And Title
Glen Burnie, MD
04.2019 - 09.2019
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Greeted customers and answered questions in person and via phone
- Handled cash and credit transactions
- Process documents for state registration
- Fill out the proper paperwork and ensure that tag and title documents are completed
- Send service contracts and documents to the DMV
- Checked documents for accuracy, completeness, and signatures on all required documents
Billing Order Entry/Data Entry Keyer
Ameritox
Columbia, MD
07.2009 - 05.2018
- Improved data accuracy by meticulously reviewing and correcting errors in database entries.
- Maintained high-quality data entry standards by implementing strict quality control measures during the input process.
- Expedited data processing time with efficient use of software tools and keyboard shortcuts.
- Ensured timely completion of projects through effective prioritization and multitasking abilities.
Data Interface Coordinator
Advanced Radiology
Woodlawn, MD
10.2001 - 06.2009
- Prepared, logged, and entered demographic and charge-related data
- Identified problems with insurance edits and demographic errors
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Processed incoming and outgoing mail
Education
High School Diploma -
Carver Vocational Technical High School
Baltimore, MD06.1994
Skills
- Problem-Solving
- Interpersonal
- Customer Service
- Data Entry
- Time Management
- Claims Processing
Timeline
Claims Operations Specialist
MD State Treasure
10.2023 - Current
Reimbursement & Billing Specialist
Maxim Healthcare Services
12.2019 - 09.2021
Wellness Processor
Maxim Healthcare Services, Inc
09.2019 - 12.2019
Title Service Representative
MD Speedy Tag And Title
04.2019 - 09.2019
Billing Order Entry/Data Entry Keyer
Ameritox
07.2009 - 05.2018
Data Interface Coordinator
Advanced Radiology
10.2001 - 06.2009
High School Diploma -
Carver Vocational Technical High School