La Tanya Hughes
Elkridge
Summary
Experienced Billing Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering years of experience and willingness to take on any challenge.
Overview
22
22
years of professional experience
Work History
Claims Operations Specialist
MD State Treasure
10.2023 - Current
- Enhanced claims processing efficiency by implementing streamlined workflows and procedures.
- Reduce claim processing time by optimizing communication between departments and account holders.
- Managed high-volume claims operations, ensuring timely resolution and accurate payments.
- Collaborated with cross-functional teams to improve overall claims management processes.
- Review documents to ensure completeness and appropriateness prior to data entry
- Process claims using a Microsoft portal through MS Dynamics 365.
- Worked on MD 529 Claims special project
- Received and answered calls from account holders
Reimbursement & Billing Specialist
Maxim Healthcare Services
12.2019 - 09.2021
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhance customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
- Made appropriate edits including modified shifts according to the payer rounding rules.
- Assisted with medical billing and coding, including entering patient information into the billing system.
- Researched and resolved patient billing disputes, resulting in improved customer satisfaction and retention.
Wellness Processor
Maxim Healthcare Services, Inc
09.2019 - 12.2019
- Increased productivity by effectively managing workload and prioritizing tasks.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Processed time-sensitive materials related to flu vaccinations.
- Input patient data into a flu database for the West Region
- Provided patient education and instruction on proper health care and wellness.
Title Service Representative
MD Speedy Tag And Title
04.2019 - 09.2019
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Greeted customers and answered questions in person and via phone
- Handled cash and credit transactions
- Process documents for state registration
- Fill out the proper paperwork and ensure that tag and title documents are completed
- Send service contracts and documents to the DMV
- Checked documents for accuracy, completeness, and signatures on all required documents
Billing Order Entry/Data Entry Keyer
Ameritox
07.2009 - 05.2018
- Improved data accuracy by meticulously reviewing and correcting errors in database entries.
- Maintained high-quality data entry standards by implementing strict quality control measures during the input process.
- Expedited data processing time with efficient use of software tools and keyboard shortcuts.
- Ensured timely completion of projects through effective prioritization and multitasking abilities.
Data Interface Coordinator
Advanced Radiology
10.2001 - 06.2009
- Prepared, logged, and entered demographic and charge-related data
- Identified problems with insurance edits and demographic errors
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Processed incoming and outgoing mail
Education
High School Diploma -
Carver Vocational Technical High School
Baltimore, MD06.1994
Skills
- Problem-Solving
- Interpersonal
- Customer Service
- Data Entry
- Time Management
- Claims Processing
Timeline
Claims Operations Specialist
MD State Treasure
10.2023 - Current
Reimbursement & Billing Specialist
Maxim Healthcare Services
12.2019 - 09.2021
Wellness Processor
Maxim Healthcare Services, Inc
09.2019 - 12.2019
Title Service Representative
MD Speedy Tag And Title
04.2019 - 09.2019
Billing Order Entry/Data Entry Keyer
Ameritox
07.2009 - 05.2018
Data Interface Coordinator
Advanced Radiology
10.2001 - 06.2009
High School Diploma -
Carver Vocational Technical High School