LaTanya Jackson
Mobile,AL
Summary
Motivated Senior Claims Adjuster committed to diligently investigating, evaluating and negotiating property, auto, liability, and commercial claims for policyholders. Adept at training and supporting new adjusters. Trained and knowledgeable in all state, federal and local laws. Skilled in recognizing potential fraudulent claims.
Overview
7
7
years of professional experience
Work History
Claims Examiner
CPR Insurance
08.2022 - Current
- Handled property, auto, commercial, and lability claims.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Reduced claim processing times by efficiently managing a caseload of complex liability claims.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
Independent Insurance Adjuster
Mid-America Catastrophe
02.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Reduced fraud instances by conducting meticulous investigations and identifying suspicious claims patterns.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
- Developed strong rapport with clients by consistently providing excellent service throughout the claims process.
- Utilized advanced software tools to efficiently manage claims workload, track progress, and generate detailed reports on overall performance metrics.
Independent Insurance Adjuster
Pilot Catastrophe Services
08.2018 - 02.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Managed sensitive situations with empathy while maintaining professional boundaries during interactions with distraught policyholders.
- Wrote and collaborated estimates in Xactimate.
- Improved claim processing efficiency by conducting thorough investigations and timely documentation of property damage.
- Monitored ongoing construction projects related to insured properties, ensuring compliance with contract terms and adherence to timelines for repairs or replacements.
- Evaluated policy coverage details using advanced analytical skills to determine appropriate payout amounts accurately without overpayment or underpayment issues arising later on down the line between parties involved within an incident report scenario contextually relevant towards each unique situation encountered daily basis when working as an Independent Insurance Adjuster representing various companies across different states nationwide USA region specific locations accordingly so forth thus far henceforth moving forward hereafter going onwards prior past experience wise speaking terms.
Education
Bachelor of Arts - Philosophy
University of South Alabama
Mobile, AL05-2007
Skills
- Claims assessment
- Fraud investigation
- Policy evaluation
- Claims processing
- Customer service
- Xactimate software
- Regulatory compliance
- Workflow optimization
Timeline
Claims Examiner
CPR Insurance
08.2022 - Current
Independent Insurance Adjuster
Mid-America Catastrophe
02.2021 - 01.2022
Independent Insurance Adjuster
Pilot Catastrophe Services
08.2018 - 02.2021
Bachelor of Arts - Philosophy
University of South Alabama
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