Open To Work
Latanya Norwood
All County Bus
The Bronx,NY
Work Preference
Desired Job Title
Entry Level Auto ClaimsCustomer Care RepresentativeEntry Level Auto Adjusting
Work Type
Full TimePart Time
Location Preference
Remote
Important To Me
Work from home optionFlexible work hoursHealthcare benefitsPersonal development programsPaid time offPaid sick leave4-day work week
21
years of professional experience
Dedicated, dependable,and compassionate professional with 20 years of experience providing safe transportation support for students with special needs. Known for exceptional reliability, professionalism, strong communication, and the ability to remain calm in challenging situations. Experience in training new employees, working as part of a team, and maintaining a strong commitment to safety and customer service. Currently pursuing a career in insurance claims and auto adjusting, where proven organizational, investigative, and problem-solving skills can contribute to a high-performing claims team
Work History
20 Years 10 Months
10.2005 - Current
20 Years 10 Months
School Bus Attendant
All County Bus | Yonkers, NY
10.2005 - Current
- Ensured student safety during boarding and disembarking, maintaining a secure environment.
- Monitored student behavior on buses, fostering a respectful atmosphere among passengers.
- Assisted drivers with route navigation and communication, improving transportation efficiency.
- Conducted regular inspections of bus safety equipment, ensuring compliance with regulations.
- Collaborated with school staff to address student concerns and enhance overall service quality.
- Trained new attendants on safety protocols and operational procedures, promoting teamwork and accountability.
- Implemented feedback mechanisms to improve service delivery and respond effectively to parent inquiries.
- Led emergency drills and safety training sessions for staff, reinforcing preparedness in critical situations.
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
- Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
- Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Trained new School Bus Attendants in proper procedures and responsibilities, ensuring continued high-quality service for passengers.
- Reported any notable incidents or behavioral concerns directly to school administrators for appropriate action steps.
Education
High School Diploma
Roosevelt High | Tuckahoe, NY | 06-2003
Skills
Customer Service
Communication Skills
Attention to Detail
Documentation and Recordkeeping
Employee Training & Mentoring
Conflict Resolution
Time management
Team Collaboration
Affiliations
- Habitat For Humanity NYC
Timeline
School Bus Attendant
All County Bus
10.2005 - CurrentRead more
Roosevelt High - High School Diploma,
Read more