Latanya Russell
Reynoldsburg
Summary
Social services expert skilled in facilitating client support and service integration. Enhanced client independence and stability by addressing behavioral health challenges and resolving conflicts, contributing to improved service delivery and client satisfaction.
Overview
11
11
years of professional experience
Work History
Adult Mental Health Case Manager
Community For New Direction
Columbus
12.2025 - Current
- Supported clients by integrating services and facilitating problem-solving to enhance access to care
- Addressed client concerns and resolved conflicts, delivering solution-focused assistance to improve client satisfaction
- Managed data entry tasks in electronic medical record system to ensure accurate client information and streamline documentation processes
Forensics Case Manager
Frontline Service
Cleveland
04.2023 - 08.2025
- Facilitated post-incarceration support for clients by linking them to resources, advocating for their needs, coordinating services, and helping manage behavioral health symptoms to promote stability and independence.
- Developed individual service plans to facilitate client access to necessary resources.
- Monitored client progress and adjusted care plans as needed.
- Facilitated communication between clients, service providers, and community resources.
Qualified Mental Health Specialist/Chemical Dependency Assistant
Ohio Guidestone
Cleveland
12.2018 - 03.2023
- Linked clients with severe and persistent mental illness to resources, developed skills, coordinated services, and managed behavioral health symptoms to enhance overall well-being.
- Completed treatment plans and facilitated Intensive Outpatient Program to support client recovery and engagement.
Residential Manager/Qualified Intellectual Disability Professional
New Avenues to Independence
Cleveland
07.2017 - 11.2018
- Led a team in hiring and training direct care staff, creating individual service plans, facilitating staff meetings, and documenting major unusual incident reports at a 16-bed facility for individuals with developmental and intellectual disabilities.
- Supervised daily operations of residential programs for individuals with disabilities.
- Developed and implemented training programs for new staff members and volunteers.
- Coordinated staff schedules to ensure adequate coverage and support for residents.
- Provided timely support for direct care needs, ensuring quality service during on-call responsibilities.
Assistant Shift Supervisor
Koinonia Homes
Independence
11.2014 - 06.2017
- Trained direct care staff, facilitated meetings, completed paperwork, and administered medication in supportive living residence for persons with developmental and intellectual disabilities, ensuring quality care and compliance with health standards.
- Assisted in supervising daily operations of residential support staff.
- Coordinated scheduling and assignment of staff shifts and responsibilities.
- Ensured compliance with safety protocols and regulatory standards.
Education
BS - Human Services
University of Phoenix
Phoenix, AZ07-2017
Skills
- Crisis intervention
- Behavioral health
- Care coordination
- Service planning
- Client relationship management
- Client relationship management
- Problem solving
- Team collaboration
- Conflict resolution
- Problem solving
References
- Latrice Powell, New Avenues to Independence, Residential Manager, 440.622.5060, Lepps@gmail.com
- Ellen Falvo, Ohio Guidestone, Supervisor, 440.260.8300, Ellen.falvo@ohioguidestone.org
Timeline
Adult Mental Health Case Manager
Community For New Direction
12.2025 - Current
Forensics Case Manager
Frontline Service
04.2023 - 08.2025
Qualified Mental Health Specialist/Chemical Dependency Assistant
Ohio Guidestone
12.2018 - 03.2023
Residential Manager/Qualified Intellectual Disability Professional
New Avenues to Independence
07.2017 - 11.2018
Assistant Shift Supervisor
Koinonia Homes
11.2014 - 06.2017
BS - Human Services
University of Phoenix