Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Latanya Sinclair

Bloomington,IL

Summary

Dynamic professional with extensive experience at State Farm, excelling in customer service and document management. Proven ability to enhance operational efficiency through meticulous data entry and inventory management. Strong communicator dedicated to achieving client satisfaction and ensuring policy accuracy. Committed to delivering exceptional support in fast-paced environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Life/Healthcare Customer Service Specialist

State Farm
Bloomington, IL
03.2011 - Current
  • Print and review life insurance policies to ensure accuracy
  • Generate and distribute NAUD letters and medical test results

Picker and Packer

State Farm
Bloomington, IL
02.2024 - 03.2025
  • Ensured that all paperwork related to receiving, stocking and shipping is completed correctly in accordance with company policies.
  • Performed cycle counts on inventory items as needed to maintain accurate records of stock levels in the system.
  • Checked inventory levels on a regular basis to ensure sufficient stock availability for customer orders.
  • Verified accuracy of items picked, packed and shipped to customers.
  • Reported any damaged or defective items immediately to supervisor for further investigation.

HOMECARE AIDE

HELP AT HOME
Bloomington, IL
08.2017 - 03.2024
  • Maintained clean and well-organized environment for client happiness and safety.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
  • Provided personal hygiene assistance to clients, including bathing, dressing, and grooming.
  • Assisted clients with activities of daily living like meal preparation and feeding.

Investment Planning Services

State Farm Corporate
Bloomington, IL
08.2019 - 10.2023
  • Preparing Document for Imaging to scan
  • Receiving incoming faxes and uploading into the database
  • Receiving incoming mail via Post Office, Fax and Emails
  • Performing data researching
  • Mail out documents for customers to sign and send back

Teachers Assistant

Rogy’s Learning Center
Normal, IL
11.2011 - 05.2013
  • Assist Lead teacher with daily lesson plans
  • Tutor and assist children individually and in small groups in order to help them master assignments and to reinforce learning concepts
  • Assist with classroom activities such as board games, story time, arts and crafts projects and games of tag or other physical exercises
  • Assist with meal preparation breakfast, lunch and afternoon snack
  • Assist with the children who are just learning to go to the bathroom on their own and makes sure that the child washes his or her hands when finished
  • Assistants with washing and sanitizing toys, sleeping mats, sweep or mop floors and keep the classroom looking neat and organize

Education

License - Cosmetology

Hair Masters Institute of Cosmetology, Inc.
Bloomington, IL
06.2016

Computer Science - Computer Programmer

Robert Morris College
Chicago, IL
04.1996

High School Diploma -

Roger C. Sullivan
Chicago, IL
06.1995

Skills

  • Customer service
  • Data entry
  • Document management
  • Inventory management
  • Policy review
  • Communication skills

Certification

  • Personal Care Assistant, 12/01/09
  • Social-Emotional Growth and Socialization, 02/01/12
  • Group Care, 04/01/12
  • Emotional Needs of Young Children, 03/01/12
  • Cosmetology License, 03/01/17

References

Available upon request

Timeline

Picker and Packer

State Farm
02.2024 - 03.2025

Investment Planning Services

State Farm Corporate
08.2019 - 10.2023

HOMECARE AIDE

HELP AT HOME
08.2017 - 03.2024

Teachers Assistant

Rogy’s Learning Center
11.2011 - 05.2013

Life/Healthcare Customer Service Specialist

State Farm
03.2011 - Current

License - Cosmetology

Hair Masters Institute of Cosmetology, Inc.

Computer Science - Computer Programmer

Robert Morris College

High School Diploma -

Roger C. Sullivan

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Latanya Sinclair