Sonja Kyser
Toledo
Summary
Dynamic and results-driven Healthcare Customer Service Specialist with proven expertise in problem-solving and customer relationship management at SupportNinja. Adept at enhancing customer satisfaction through effective communication and HIPAA compliance. Recognized for efficiently resolving inquiries and maintaining accurate databases, contributing to a positive service experience.
Overview
12
12
years of professional experience
Work History
Healthcare Customer Service Specialist
SupportNinja
Austin
08.2024 - 01.2025
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated and maintained databases with current information.
Customer Service Associate
The Home Depot
Toledo
06.2023 - 06.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Offered suggestions for additional items that may interest customers.
- Provided information about products and services available to customers.
Seasonal Call Center Agent
Alliance One
Maumee
10.2019 - 02.2020
- Assisted customers with placing orders over the phone or online.
- Answered customer inquiries and provided accurate information regarding products and services.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Store Manager
Dollar General
Millbury
03.2013 - 07.2015
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Ensured compliance with safety regulations and company policies.
- Built and maintained strong working relationships with team members.
Education
High School Diploma -
Waite High School
Toledo06-1992
Some College (No Degree) - Accounting
Owens Community College
Perrysburg, OHSkills
- Problem solving
- Customer service
- HIPAA compliance
- Call center experience
- Formularies
- Health insurance knowledge
- Policy understanding
- Customer relationship management (CRM)
- Multi-task management
- Typing 52 wpm
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Retail customer service, Proficient, 11/01/22
- Work style: Reliability, Proficient, 11/01/22
- Administrative assistant/receptionist, Proficient, 05/01/24
- Customer service, Proficient, 11/01/22
- Management & leadership skills: Impact & influence, Proficient, 05/01/24
- Customer focus & orientation, Proficient, 11/01/22
- Call center customer service, Proficient, 11/01/22
References
References available upon request.
Timeline
Healthcare Customer Service Specialist
SupportNinja
08.2024 - 01.2025
Customer Service Associate
The Home Depot
06.2023 - 06.2024
Seasonal Call Center Agent
Alliance One
10.2019 - 02.2020
Store Manager
Dollar General
03.2013 - 07.2015
High School Diploma -
Waite High School
Some College (No Degree) - Accounting
Owens Community College