Overview
Work History
Education
Skills
Timeline
Generic

Zariah Woody

Lawrenceville,Georgia

Overview

4
4
years of professional experience

Work History

Healthcare Customer Service Specialist

performant
Remote
04.2024 - Current
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Customer Service Representative

Arise
Remote
12.2022 - 03.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Assistant Manager

ocharleys
Simpsonville , SC
05.2021 - 12.2022
  • Created reports on sales trends, inventory levels, and financial data.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Central Gwinnett Highschool
Lawrenceville, GA
05-2021

Skills

  • CRM reporting
  • Billing resolution
  • Patient inquiries
  • Communication skills
  • Data entry
  • Problem solving
  • Record maintenance
  • Call center experience

Timeline

Healthcare Customer Service Specialist

performant
04.2024 - Current

Customer Service Representative

Arise
12.2022 - 03.2024

Assistant Manager

ocharleys
05.2021 - 12.2022

High School Diploma -

Central Gwinnett Highschool

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Zariah Woody