Zariah Woody
Lawrenceville,Georgia
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Specialist
performant
Remote
04.2024 - Current
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Customer Service Representative
Arise
Remote
12.2022 - 03.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Assistant Manager
ocharleys
Simpsonville , SC
05.2021 - 12.2022
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Central Gwinnett Highschool
Lawrenceville, GA05-2021
Skills
- CRM reporting
- Billing resolution
- Patient inquiries
- Communication skills
- Data entry
- Problem solving
- Record maintenance
- Call center experience
Timeline
Healthcare Customer Service Specialist
performant
04.2024 - Current
Customer Service Representative
Arise
12.2022 - 03.2024
Assistant Manager
ocharleys
05.2021 - 12.2022
High School Diploma -
Central Gwinnett Highschool