LaTanya Thomas
Long Beach,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
13
13
years of professional experience
Work History
Certified Nursing Assistant
Malora Post Acute Rehab Hospital
Long Beach , CA
2024.05 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
CNA
CareLinx
Burlingame , CA
2022.06 - Current
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Customer Service Representative Sr
WellCare Health Plans Inc.
Cypress , CA
2012.02 - 2012.12
- Resolved customer complaints promptly and efficiently.
- Provided accurate information regarding benefits, copayments, authorizations, and coinsurance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery, mail-order prescriptions, OTC, and DME supplies.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Park Ridge High School
Long Beach, CA2012-06
Skills
- Toileting assistance
- Vital signs monitoring
- Basic Life Support
- Compassion and Empathy
- Feeding Assistance
- Compassionate communication
- TWIC and Guard Card
- Complex Problem-Solving
Timeline
Certified Nursing Assistant
Malora Post Acute Rehab Hospital
2024.05 - Current
CNA
CareLinx
2022.06 - Current
Customer Service Representative Sr
WellCare Health Plans Inc.
2012.02 - 2012.12
High School Diploma -
Park Ridge High School
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