Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTanya D. Turner

Grovetown,GA

Summary

Knowledgeable Operations and Contract Specialist with years of experience in contract management. Proficient in monitoring fleet performance with contract requirements. Thorough in administering contract processes and ensuring policy and regulatory compliance. Committed to resolving contractor performance issues by devising solutions. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals.

Overview

9
9
years of professional experience

Work History

Operations and Contract Specialist

Waste Managment
09.2016 - Current
  • Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
  • Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
  • Provided exceptional customer service to diverse clientele even in high-stress environments.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked route progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of multiple fleet vehicles.

Customer Service Supervisor

Waste Managment
07.2014 - 09.2016
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Education

High School Diploma -

Oakland High School
Oakland, CA

Skills

  • Quality Assurance
  • Project Management
  • Work Order Generation
  • Microsoft Outlook
  • Microsoft Word
  • Driver Support
  • Closing Tickets
  • Fleet Dispatching
  • Routing Orders
  • Routing Software
  • Monitoring
  • Customer Relationship Management

Timeline

Operations and Contract Specialist

Waste Managment
09.2016 - Current

Customer Service Supervisor

Waste Managment
07.2014 - 09.2016

High School Diploma -

Oakland High School

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LaTanya D. Turner