Latara Coney
Clermont,FL
Summary
To obtain a position with the company with the ability to grow with knowledge and leadership role to secure a challenging position in a reputable organization. To expand learning knowledge of working as a manager. Secure a responsible career opportunity to fully utilize the training. While making a significant contribution to the success of the company.
Overview
16
16
years of professional experience
Work History
Shift Leader
Cracker Barrell Old Country Store
12.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Enforced company policies and regulations with employees.
Server Trainer
Walt Disney World Resort
07.2015 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Sales Associate Manager
Bath And Body Works, Limited Brands
12.2007 - 01.2022
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Developed client rapport for better customer satisfaction and repeat business.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH01.2025
Certificate in Fashion Technology - Fashion Merchandising
Parsons The New School For Design
New York, NY09.2020
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
- Creative Problem-Solving
- Customer Service Management
- Conflict Resolution
- POS System Operation
- Safety processes and procedures
Accomplishments
Quarterly Award (2017) Walt Disney Polynesian Resort
Quarterly Award (2018) Walt Disney Port Orleans Resort
Cracker Barrel Commerical Chicago (2022)
Barrel of the year Award ( 2022)
Responsibility Award (2023)
Most Valuable Team player of the month April Award
(2024)
Collaborated with team of managers in the development of Sanitation Hero's for the Restaurant(2023)
Sanitation specialist board members (2024)
Timeline
Shift Leader
Cracker Barrell Old Country Store
12.2020 - Current
Server Trainer
Walt Disney World Resort
07.2015 - Current
Sales Associate Manager
Bath And Body Works, Limited Brands
12.2007 - 01.2022
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Certificate in Fashion Technology - Fashion Merchandising
Parsons The New School For Design