Latarsha Bobino
Sealy,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Yard List Customer Rep
HEB Transportation Center
Houston, TX
03.2011 - 04.2017
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Provided primary customer support to internal and external customers.
- Recommended potential products or services by collecting customer information and analyzing customer needs.
- Organized customer information and account data for business planning and customer service purposes.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Used Microsoft, Excel, and Word to prepare memos, correspondence and reports.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Clerk
Center Point Energy
Houston, TX
05.1998 - 09.2000
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Processed payments and returns with accuracy and efficiency.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Input customer orders and payment information to coordinate quick delivery of [Product or Service]s.
- Checked order details against account information to minimize errors and unnecessary delays.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Certified Nursing Assistant
Clairwood House
Houston, TX
02.1996 - 03.1997
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Obtained client medical history, medication information, symptoms and allergies.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
CNA - CNA
Avlon Vocational Institute
HoustonGED -
Lawrence E Elkins High School
Missouri City, TX06.1996
Skills
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- HIPAA Guidelines
- Team Support
Accomplishments
2010 Women of Distinction Award
2012 Women of Distinction Award
Women of Distinction Award
Women of Distinction is an award that is given to one woman throughout the H-E-B family company. The award began as a way to honor the company's founder Florence Butt.
Timeline
Yard List Customer Rep
HEB Transportation Center
03.2011 - 04.2017
Customer Service Clerk
Center Point Energy
05.1998 - 09.2000
Certified Nursing Assistant
Clairwood House
02.1996 - 03.1997
CNA - CNA
Avlon Vocational Institute
GED -
Lawrence E Elkins High School
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