Results-driven professional with expertise in performance monitoring and process improvement. Proven ability to enhance operational efficiency and provide exceptional client service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Team Leader
HRBlock
10.2014 - Current
Assisted in preparing tax returns, ensuring accuracy and compliance with regulations.
Supported clients by answering inquiries and providing information on tax-related matters.
Coordinated team schedules, optimizing workflow and resource allocation during peak periods.
Trained new staff on procedures and software tools, enhancing team efficiency.
Maintained organized records of client interactions and services rendered for quality assurance.
Presiding Election Judge
Harris County District Clerk
01.2017 - 03.2026
Facilitated voter check-in processes, ensuring compliance with election regulations.
Assisted in training new election staff on operational procedures and systems.
Coordinated ballot distribution and collection, enhancing workflow efficiency at polling sites.
Monitored voting equipment functionality to minimize disruptions during elections.
Implemented process improvements to streamline voter assistance and reduce wait times.
Independent Contractor
Diligent USA
06.2005 - 11.2023
Developed and implemented process improvements to enhance operational efficiency.
Facilitated training sessions for new contractors, ensuring adherence to company standards.
Coordinated logistics and scheduling for project timelines, optimizing resource allocation.
Analyzed project outcomes to identify areas for improvement and increase client satisfaction.
Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Education
Associate of Science - Business Administration And Management
Northwood University
Cedar Hill, TX
05-1996
Skills
Performance monitoring
Microsoft Office Suite
Motivational leadership
Microsoft windows XP professional
Certification
[Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Timeline
Presiding Election Judge
Harris County District Clerk
01.2017 - 03.2026
Assistant Team Leader
HRBlock
10.2014 - Current
Independent Contractor
Diligent USA
06.2005 - 11.2023
Associate of Science - Business Administration And Management