Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTarsha Thomas

Benton,AR

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

20
20
years of professional experience

Work History

Technical Support Representative

Verizon Wireless
03.2008 - 08.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Customer System Support

Entergy
02.2007 - 03.2008
  • Enter Meter Reads for Customer's for their upcoming bill.
  • Working and Communicating with Entergy Satelite offices if there is an issue with the Meter Read.
  • Researched and identified solutions to technical problems.

Data Entry Representative

Custom Direct Inc
01.2004 - 02.2007
  • Completed data entry tasks with accuracy and efficiency.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Followed established procedures to enter and process data correctly.

Education

High School Diploma -

Cotton Plant High School
Cotton Plant, AR
05.1997

Skills

  • Performance Testing
  • Videoconferencing
  • Application Support
  • Information Protection

Timeline

Technical Support Representative

Verizon Wireless
03.2008 - 08.2023

Customer System Support

Entergy
02.2007 - 03.2008

Data Entry Representative

Custom Direct Inc
01.2004 - 02.2007

High School Diploma -

Cotton Plant High School

Similar Profiles

CREATE PROFILE
LaTarsha Thomas