Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olanrewaju Taiwo

Gurnee,IL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Technical Support Representative

Windy City Music
Chicago, IL
01.2022 - 12.2023
  • Responding to customer inquiries and providing product information
  • Troubleshooting technical issues and providing step-by-step guidance to resolve problems efficiently
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Consulted with customers to resolve service and billing issues.

Hazmat/Customer Service Representative

UPS
Franklin Park, IL
03.2015 - 08.2019
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Updated databases with new and modified customer data.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Associate of Science - Audio Technology

SAE
Chicago, IL
03-2018

Associate of Science - Computer Engineering

ITT
Mt Prospect
05-2015

Skills

  • User Support
  • Performance Testing
  • Application Support
  • Hardware Diagnostics
  • Shipping and Receiving Understanding
  • Software Troubleshooting
  • Data Management
  • Customer Service
  • Computer Diagnostics
  • Computer Maintenance

Languages

English
Professional
yoruba
Professional

Timeline

Technical Support Representative

Windy City Music
01.2022 - 12.2023

Hazmat/Customer Service Representative

UPS
03.2015 - 08.2019

Associate of Science - Audio Technology

SAE

Associate of Science - Computer Engineering

ITT

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Olanrewaju Taiwo