Summary
Overview
Work History
Education
Skills
Timeline
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Jerome Johnson

Toledo,OH

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Technical Support Representative

Buckeye Broadband
04.2022 - Current
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Outside Sales Representative

Lowes Home Improvment
04.2022 - 05.2023
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
  • Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
  • Negotiated contracts skillfully, securing favorable terms for both the company and its clients.
  • Mentored junior sales representatives, sharing expertise on effective communication techniques and relationship-building strategies.
  • Contributed towards creating a positive working environment with a focus on team collaboration and open communication.

Sales Associate

Walmart
03.2021 - 02.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Highschool Diploma -

Maritime Academy of Toledo
Toledo, OH
05.2022

Skills

  • Customer Service
  • Data Recovery
  • Technical Support
  • Information Protection
  • User Credential Management
  • Application Support
  • User Support
  • Appointment Scheduling
  • Remote Support
  • Network Configuration
  • Technical Troubleshooting
  • Staff Education and Training
  • Technical Issues Analysis
  • Time Management

Timeline

Technical Support Representative

Buckeye Broadband
04.2022 - Current

Outside Sales Representative

Lowes Home Improvment
04.2022 - 05.2023

Sales Associate

Walmart
03.2021 - 02.2022

Highschool Diploma -

Maritime Academy of Toledo

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Jerome Johnson