Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
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Latasha Cobb

Springfield,OH

Summary

Certified and experienced Water Mitigation Supervisor with over 5 years of expertise in water damage restoration, mold remediation, and structural drying. Proficient in Xactimate, with strong leadership and project management skills. I successfully oversee complex water mitigation claims and maintain carrier Service Level Agreements (SLAs). I am seeking to further expand my knowledge and contributions in the water mitigation industry. I hold current certifications in WRT, ASD, and AMRT, with hands-on experience managing high-profile claims up to and exceeding $75,000.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Water Mitigation Supervisor

Accuserve Solutions
Springfield, OH
03.2022 - Current
  • Lead, mentor, and develop a team of 5 water claim representatives, driving continuous quality improvement and operational excellence
  • Daily use of Xactimate to manage and estimate claims, with expertise in handling complex projects
  • Successfully completes numerous claims, including high-value projects occasionally exceeding $75,000
  • Spearhead mold remediation invoices, ensuring compliance with all safety and regulatory standards
  • Manage three high-profile carrier's claims, maintaining strict adherence to carrier SLAs
  • Organize and facilitate examiner development meetings to ensure ongoing team growth and performance improvement
  • Act as a liaison between the water mitigation and vendor management departments to streamline communication and coordination
  • Conduct annual and/or periodic associate performance reviews and administer appropriate corrective action measures as necessary or required by company policy
  • Manage, track, review, and ensure invoices are promptly processed as outlined by standard reporting requirements

Accuserve Solutions
Springfield, OH
03.2021 - 03.2022
  • Planned, directed, managed and evaluated team performance to ensure customers received a high level of service
  • Ensured professional and courteous customer support services were delivered
  • Served as an escalation point for resolving the most difficult customer issues
  • Coordinated customer service activities with other internal functions
  • Evaluated the quality of Customer Service Associates' calls from customers; provided feedback to reps on strengths and areas for improvement

Accuserve Solutions
Springfield, OH
06.2019 - 03.2021
  • Actively managed claims to mitigate damage for insurance carriers and expedite closure of claims
  • Worked in a partnership with assigned contractors, discussed job scope, evaluated reported water readings, and updated claim with appropriate notes
  • Created invoice based on authorized services required to mitigate the loss
  • Held contractors to industry standards to ensure an appropriate drying plan was put into place
  • Enter data and other relevant information into client claims database or other business applications, as required, completely and accurately
  • Submitted invoice, claim summary, and documentation to carrier as necessary

Education

Some College - Early Childhood Education

Clark State Community College
Springfield, OH
08.2006

High School - College Prep Classes

Springfield North High School
Springfield, OH
08.2004

Skills

  • Water Mitigation & Restoration
  • Mold Remediation
  • Xactimate Proficiency
  • Team Leadership & Supervision
  • Client Communication & Reporting
  • Microsoft Excel
  • Problem-Solving & Analysis
  • Strategic Planning
  • Schedule development
  • Process Improvement
  • Training and mentoring
  • Staff Discipline
  • Process Monitoring and Improvement
  • Employee Motivation
  • Goal-Oriented
  • Staff Development
  • Policy Enforcement
  • Project Management
  • Negotiation
  • Processes and procedures
  • Complex Problem-Solving

Certification

  • Water Restoration Technician (WRT)
  • Applied Structural Drying (ASD)
  • Applied Microbial Restoration Technician (AMRT)

Affiliations

  • Engagement Committee
  • Training Committee a
  • Examiner Developement x

Accomplishments

  • 2020 - Promoted from Claims Representative to Claims Analyst
  • 2020 - Employee of the Month
  • 2021 - Promoted to First Notice of Loss team lead
  • 2023 - Promoted to Water Mitigation Supervisor
  • 2023 - Employee of the month

References

References available upon request.

Timeline

Water Mitigation Supervisor

Accuserve Solutions
03.2022 - Current

Accuserve Solutions
03.2021 - 03.2022

Accuserve Solutions
06.2019 - 03.2021

Some College - Early Childhood Education

Clark State Community College

High School - College Prep Classes

Springfield North High School

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Latasha Cobb