LaTasha Cobb
Murfreesboro
Summary
Dynamic and results-oriented professional with over 20 years of experience in education, management, and customer service. Proven track record of delivering exceptional customer service while driving revenue growth through strategic expertise. Committed to fostering high-performing teams and enhancing operational efficiency to achieve organizational goals. Adept at leveraging extensive industry knowledge to cultivate relationships and develop qualified personnel.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SPED Educational Assistant
Rutherford County Schools
Murfreesboro, TN
08.2024 - Current
- Provided one-on-one and small group instruction and support to students with disabilities, including those with autism, ADHD, and learning disabilities.
- Fostered a safe, respectful environment for students.
- Collaborated with teachers, therapists, and other support staff to ensure cohesive student support.
Assistant Director
Lancaster Christian Academy Early Learning Center
Murfreesboro, TN
02.2022 - 07.2024
- Progressed from preschool teacher to staffing development coordinator in eight months, leading to final role as assistant director, overseeing staff development and operational efficiency.
- Supervised operational activities of childcare center, guaranteeing alignment with state licensing requirements and implementation of health and safety protocols.
- Evaluated and supported teaching staff, enhancing their professional skills through structured training initiatives and constructive feedback.
Patient Registration Representative
R1 RCM
Murfreesboro, TN
03.2020 - 02.2022
- Managed scheduling processes by effectively communicating with patients, participants, and staff regarding prescribed procedures.
- Systematically gathered comprehensive patient demographic, insurance, and clinical details and inputted them into appropriate electronic databases.
- Collaborated with stakeholders to obtain accurate information on the scheduling and locations of prescribed procedures.
Customer Support Supervisor
Takl | On-Demand Home Services
Brentwood, TN
04.2019 - 03.2020
- Demonstrated leadership potential by transitioning from support agent to team lead in three months, followed by promotion to supervisor to oversee operations.
- Responsible for managing day-to-day production and quality within the company’s operation; managing and motivating assigned team members to assist in reaching their production goals; and handling some escalated issues
Assistant Director
CREATIVE WORLD ACADEMY
Murfreesboro, TN
05.2012 - 04.2016
- Assist the Center Director in leading teaching staff, supporting families, and achieving enrollment, accreditation, and operational objectives
- Cultivate positive relationships with families, teachers, state licensing authorities, community contacts, and corporate partners
- Coordinated family engagement initiatives, strengthening community partnerships and increasing parental involvement in education.
Customer Service Specialist
Verizon
Franklin, TN
11.2012 - 03.2015
- Analyzed and addressed intricate customer issues related to devices, ensuring effective troubleshooting and resolution.
- Managed and responded to billing and service inquiries, ensuring timely and accurate information delivery.
- Executed effective communication strategies to address and resolve customer concerns during peak call periods.
Education
Associate - Business Administration and Management
Daymar Institute
01-2009
Skills
- Human resources
- EMR systems
- Team management
- Organizational skills
- HR sourcing
- Customer service
- Microsoft Office
- Teacher support
- Group and individual instruction
- Learning disabilities support
Certification
- First Aid Certification
- BLS Certification
Timeline
SPED Educational Assistant
Rutherford County Schools
08.2024 - Current
Assistant Director
Lancaster Christian Academy Early Learning Center
02.2022 - 07.2024
Patient Registration Representative
R1 RCM
03.2020 - 02.2022
Customer Support Supervisor
Takl | On-Demand Home Services
04.2019 - 03.2020
Customer Service Specialist
Verizon
11.2012 - 03.2015
Assistant Director
CREATIVE WORLD ACADEMY
05.2012 - 04.2016
Associate - Business Administration and Management
Daymar Institute