Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latasha cooper

Houston,TX

Summary

Professional healthcare worker equipped with comprehensive training in phlebotomy and laboratory procedures. Skilled in maintaining high standards of patient care and accuracy in sample collection processes. Known for effective team collaboration and adaptability, ensuring consistent and reliable results in dynamic clinical settings. Capable of managing patient interactions with empathy and precision.

Overview

18
18
years of professional experience

Work History

Branch Manager

Excel
05.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Improved loan processing efficiency by streamlining credit analysis procedures and implementing standardized evaluation criteria.

Manager

Ezpawn/ Ezcorp
07.2018 - 02.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Home Health Caregiver

Love Thy Neighbor
09.2016 - 06.2018
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.

Lead Sandwich Maker

SUBWAY®Restaurants
11.2012 - 06.2018
  • Assisted in menu development by suggesting new sandwich options based on customer preferences and seasonal ingredients.
  • Improved efficiency by optimizing workspace layout and equipment placement for faster sandwich assembly.
  • Reduced food waste with careful portion control and inventory management practices.
  • Trained new employees on company policies, procedures, and sandwich-making techniques, improving overall team performance.
  • Consistently met or exceeded daily sales goals through effective upselling and promotion of specials.

Records Technician

Waycross Police Dept
09.2011 - 10.2012
  • Assisted in the reduction of case backlog through efficient organization and prioritization of tasks.
  • Collaborated with fellow technicians to ensure timely completion of daily tasks and projects.
  • Conducted thorough background checks on potential employees or volunteers according to department guidelines, maintaining high standards within the workforce.
  • Managed incoming correspondence from other law enforcement agencies regarding ongoing cases or suspect information.

Logistics Specialist

U. S. Army
07.2007 - 02.2009
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Managed inventory levels for optimal cost savings and minimal stockouts.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.

Education

Certification - Phlebotomy

Coastal Medical Tech Inst.
Online
06-2025

HHA (Home Health Aide) -

Southern Tech Inst.
Tavares, FL
08-2018

Certification - Pharmacy Tech

Carteret Community College
Morehead City, NC
01-2016

GED -

Brunswick Job Corp Center
Brunswick, GA
01-2007

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Attention to detail
  • Building professional relationships

Timeline

Branch Manager

Excel
05.2024 - Current

Manager

Ezpawn/ Ezcorp
07.2018 - 02.2024

Home Health Caregiver

Love Thy Neighbor
09.2016 - 06.2018

Lead Sandwich Maker

SUBWAY®Restaurants
11.2012 - 06.2018

Records Technician

Waycross Police Dept
09.2011 - 10.2012

Logistics Specialist

U. S. Army
07.2007 - 02.2009

Certification - Phlebotomy

Coastal Medical Tech Inst.

HHA (Home Health Aide) -

Southern Tech Inst.

Certification - Pharmacy Tech

Carteret Community College

GED -

Brunswick Job Corp Center

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Latasha cooper